Outlook Customer manager will not load

Occasional Contributor

Been using this for some time....really like it.  For some reason today I am unable to get into customer manager.  I have quite a bit of information in there and getting a " Something went wrong" error with no error code at all.  Any help is appreciated.  

2 Replies

Hi Kenneth,


Please clear the cache of your IE browser with the steps below and check if the issue can be fixed.           

  1. Please go to IE settings > General > Settings under Browsing history > Caches and databases.
  2. Delete cache files for the website "outlookapps.com".
  3. Then, restart Outlook 2016.


If the issue persists, share us the screenshot of the error message and the detailed version of the affected Outlook client for further processing.




Cured!!  That did it!  Thanks a ton!