02-15-2017 07:30 AM - edited 03-31-2017 09:12 AM
02-17-2017 12:53 AM
I have two further questions;
02-17-2017 06:58 PM - edited 02-17-2017 07:00 PM
#1, can you confirm that the contact shared option is set to "yes"? If so, please contact office support for assistance.
#2, when you share a contact in OCM, a new contact is created and synched to all member. Outlook has a feature to automatically linked all contacts with the same name / email and merge information. If your collegue already has a (private) contact, he/she will see "merged" information with information from shared contact added on top of his/her private contact information. For example: if contact shared by you has phone number of 206-555-1000, and your colleague has (private) contact with phone number of 206-555-2000, then your colleague will see 2 phone number (from shared + private), while you see only 1 phone number. Changes to the shared contact will be replicated to all members. For example, if you update your phone number to 206-555-3000, then your colleague will see 206-555-2000 (from her private contact - no change) and the updated number of 206-555-3000 (from shared contact).
#3 Outlook Customer Manager folder is not supposed to appear on your Contacts folder -- it is a bug, we will look into this. Essentially, you do not need to worry that it is empty -- as you should not see the folder there to begin with.
03-01-2017 10:32 AM
I contacted support as you suggested about the inability to see shared contacts and they had no answer, saying they, Microsoft support had reported the issue to the OCM product development team who are aware of the sync issue but don't have a fix or even an ETA for the fix.
So we are no further forward and I am no clearer as to when this core functionality will become available.