Outlook Customer Manager syncing issues with other users

New Contributor

I have a client with a small office (4 users)  They are attempting to use OCM within the outlook application on their desktops but are having issues with Sharing contacts and sharing notes between users in the office.  They are finding that not all notes are shared but some are, no rhyme or reason.  There is also quite a long time delay when they do see updates to the notes or shared contacts. 

Things I have done to troubleshoot:

  • Reset group membership for all users. 
  • reset OCM license.  
  • Deleted the outlookapps.com database in IE on all users PCs
  • When testing, I've made sure to update all outlook folders in case this is a factor with things not propogating properly.  

Has anyone else experienced this?  Any thoughts?

 

They migrated to Office 365 from Google largely becuase of OCM thinking they could use this as a simple CRM solution but if sharing is Wonky the solution will not work for them.  They are getting quite frustrated...

 

Regards,

 

Shawn Johnson

6 Replies

Hi Shawn Johnson, 

 

Could you please collect OCM logs and send to me in Private Message? To collect OCM logs:

 

  1. Open OCM app
  2. Click anywhere on OCM
  3. Press the keyboard sequence SHIFT+O then SHIFT+C then SHIFT+M
  4. An IE window should open with the log information
  5. Reply to me with the log via private message by clicking envelope in the right corner.

Regards,

Leo

Leo,
I tried to send you the OCM logs, but the system is not letting me PM you. Do you have an email address?

Outlook Customer Manager

 
Outlook Customer Manager Save as a draft email Clear my cache
‎4‎/‎18‎/‎2018‎ ‎11‎:‎43‎:‎00 log : Current UTC Time: Wed, 18 Apr 2018 18:43:00 GMT
‎4‎/‎18‎/‎2018‎ ‎11‎:‎43‎:‎00 log : Local time + zone: 11:43:00 GMT-0700 (Pacific Daylight Time)
‎4‎/‎18‎/‎2018‎ ‎11‎:‎43‎:‎00 log : XRM build: 18.100.322.4
‎4‎/‎18‎/‎2018‎ ‎11‎:‎43‎:‎00 log : Original URL: https://ocm.outlookapps.com/Home/TaskPane?card=ModulePane&_host_Info=Outlook%24Win32%2416.02%24en-US...
‎4‎/‎18‎/‎2018‎ ‎11‎:‎43‎:‎00 log : Environment Type(Deployment): Production
‎4‎/‎18‎/‎2018‎ ‎11‎:‎43‎:‎00 log : navigator.userAgent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; .NET4.0C; .NET4.0E; IPH 1.1.21.4019; .NET CLR 2.0.50727; .NET CLR 3.0.30729; .NET CLR 3.5.30729; wbx 1.0.0; rv:11.0) like Gecko
‎4‎/‎18‎/‎2018‎ ‎11‎:‎43‎:‎00 log : navigator.appVersion: 5.0 (Windows NT 10.0; WOW64; Trident/7.0; .NET4.0C; .NET4.0E; IPH 1.1.21.4019; .NET CLR 2.0.50727; .NET CLR 3.0.30729; .NET CLR 3.5.30729; wbx 1.0.0; rv:11.0) like Gecko
‎4‎/‎18‎/‎2018‎ ‎11‎:‎43‎:‎00 log : ai_user / ai_authUser: Zfcg4|2018-03-15T23:25:10.852Z /
‎4‎/‎18‎/‎2018‎ ‎11‎:‎43‎:‎00 dbg : boot: in loadOffice
‎4‎/‎18‎/‎2018‎ ‎11‎:‎43‎:‎00 dbg : boot: using mainViewModelPath: ViewModels/null
‎4‎/‎18‎/‎2018‎ ‎11‎:‎43‎:‎00 dbg : Enabled flights: AutoSignin,BusinessCardImport,CompanyEnrichment,CustomFieldsWithNewTypes,Files,FindTags,GetTokenRetry,HashTags,InsightActions,KTGInsights,ManualActivityEditDeleteAndPost,MeetingThroughCortanaGlobalSwitch,NewContactsApi,NewPersonaParsing,OcmInCalendarPane,OcmInEmailCompose,OutlookAndroid,RenameTagsToHashTags,RenameTagsToHashTags2,RepairPersonaXrmIds_FindPeople,RepairPersonaXrmIds_GetPersona,Sharing,Todos,TrySyncJobCreationFailedWorkAround,UpgradeRelevantContactsDuringLinking,UseDialogApiToSignIn,ValidateJsonContentTypeHeader
‎4‎/‎18‎/‎2018‎ ‎11‎:‎43‎:‎00 log : xrmApp: creating XrmApp singleton
‎4‎/‎18‎/‎2018‎ ‎11‎:‎43‎:‎00 log : xrmAppBootPerf: ctor --- page=0.37s / boot=NaNs / last=NaNs
‎4‎/‎18‎/‎2018‎ ‎11‎:‎43‎:‎00 dbg : boot: setting boot.initiFromOffice
‎4‎/‎18‎/‎2018‎ ‎11‎:‎43‎:‎00 log : boot: Office is ready: Outlook - 16.0.9126.2116
‎4‎/‎18‎/‎2018‎ ‎11‎:‎43‎:‎00 log : xrmApp: initializing the App for harold@thaice.com ...
‎4‎/‎18‎/‎2018‎ ‎11‎:‎43‎:‎00 log : xrmAppBootPerf: boot --- page=0.43s / boot=0.00s / last=0.07s
‎4‎/‎18‎/‎2018‎ ‎11‎:‎43‎:‎00 log : appInsights
               AI cookie : MicrosoftApplicationsTelemetryFirstLaunchTime=1521156311513; MicrosoftApplicationsTelemetryDeviceId=650c5ff6-0d05-da33-a411-88f570d07acc; XRM-SessionExpiry=2018-04-18T19:22:56.6017020Z; ai_user=Zfcg4|2018-03-15T23:25:10.852Z; ai_session=A+nzI|1524075831874|1524076979949.005; locale=en; preferred-locale=en-US
               operation : {"id":"kG7yi","name":"/Home/TaskPane"}
                  device : {"id":"browser","type":"Outlook 16.0.9126.2116"}
‎4‎/‎18‎/‎2018‎ ‎11‎:‎43‎:‎00 log : xrmApp: Setting default headers:
               XrmClient : Agave (18.100.322.4)
       XrmClientPlatform : Outlook (16.0.9126.2116)
            XRMSessionId : 1685-1524076980886
‎4‎/‎18‎/‎2018‎ ‎11‎:‎43‎:‎00 log : xrmAppBootPerf: tryInitCache --- page=0.45s / boot=0.01s / last=0.01s
‎4‎/‎18‎/‎2018‎ ‎11‎:‎43‎:‎00 dbg : xrmApp: initializing the Cache (attempts remaining: 3)...
‎4‎/‎18‎/‎2018‎ ‎11‎:‎43‎:‎00 log : Agave.HostCall.IssueCall
‎4‎/‎18‎/‎2018‎ ‎11‎:‎43‎:‎00 log : Agave.HostCall.ReceiveResponse
‎4‎/‎18‎/‎2018‎ ‎11‎:‎43‎:‎00 dbg : Existing DBs: mockingCache, XRMCacheDBV1
‎4‎/‎18‎/‎2018‎ ‎11‎:‎43‎:‎00 dbg : XrmCacheDB: testing for quota limit hit...
‎4‎/‎18‎/‎2018‎ ‎11‎:‎43‎:‎00 dbg : XrmCacheDB: ... testing quota limit successfully complete
‎4‎/‎18‎/‎2018‎ ‎11‎:‎43‎:‎00 dbg : xrmApp: Init XrmApp after Cache Init...
‎4‎/‎18‎/‎2018‎ ‎11‎:‎43‎:‎00 log : xrmAppBootPerf: initAfterCache --- page=0.53s / boot=0.10s / last=0.08s
‎4‎/‎18‎/‎2018‎ ‎11‎:‎43‎:‎00 dbg : Utilities.all: (%0) waiting on 32 promises...
‎4‎/‎18‎/‎2018‎ ‎11‎:‎43‎:‎01 dbg : Utilities.all: (%0) resolving 32 promises
‎4‎/‎18‎/‎2018‎ ‎11‎:‎43‎:‎01 dbg : DAL settings memoryCache ready.
‎4‎/‎18‎/‎2018‎ ‎11‎:‎43‎:‎01 dbg : TelemetryClient: setUserContext
‎4‎/‎18‎/‎2018‎ ‎11‎:‎43‎:‎01 log : Setting authenticatedUserId to: cc076c23211bfc94709dbaff4b70b73d, accountId: b23c4e7d-45fa-4b9d-b359-de7cf6c91b90, deviceId: cc076c23211bfc94709dbaff4b70b73d-3d52bb7a9a3faf022715e1255e25b529
‎4‎/‎18‎/‎2018‎ ‎11‎:‎43‎:‎01 dbg : IDs for the current User:
              User Entity Id : 38a661b4061e014a882d30e5ec2d963b
                 Exchange Id : cc076c23211bfc94709dbaff4b70b73d
                   Tenant Id : b23c4e7d-45fa-4b9d-b359-de7cf6c91b90
                   Object Id : undefined
                  Mailbox Id : af01afb2-0677-4671-a2ee-e61d23ab4174
                    DeviceId : cc076c23211bfc94709dbaff4b70b73d-3d52bb7a9a3faf022715e1255e25b529
‎4‎/‎18‎/‎2018‎ ‎11‎:‎43‎:‎01 log : xrmApp: initWithFlights ...
‎4‎/‎18‎/‎2018‎ ‎11‎:‎43‎:‎01 log : Current User Roaming Settings are: {"ReactCardFeedbackStatus":0}
‎4‎/‎18‎/‎2018‎ ‎11‎:‎43‎:‎01 dbg : xrmApp: Confirm user is the same as before...
‎4‎/‎18‎/‎2018‎ ‎11‎:‎43‎:‎01 log : xrmApp: User confirmed. Email: harold@thaice.com, UPN: harold@thaice.com
‎4‎/‎18‎/‎2018‎ ‎11‎:‎43‎:‎01 dbg : Enabled flights: AutoSignin,BusinessCardImport,CompanyEnrichment,CustomFieldsWithNewTypes,Files,FindTags,GetTokenRetry,HashTags,InsightActions,KTGInsights,ManualActivityEditDeleteAndPost,MeetingThroughCortanaGlobalSwitch,NewContactsApi,NewPersonaParsing,OcmInCalendarPane,OcmInEmailCompose,OutlookAndroid,RenameTagsToHashTags,RenameTagsToHashTags2,RepairPersonaXrmIds_FindPeople,RepairPersonaXrmIds_GetPersona,Sharing,Todos,TrySyncJobCreationFailedWorkAround,UpgradeRelevantContactsDuringLinking,UseDialogApiToSignIn,ValidateJsonContentTypeHeader
‎4‎/‎18‎/‎2018‎ ‎11‎:‎43‎:‎01 log : xrmApp: FRE not necessary. Triggering refreshTokenIfNecessary (not forcing)
‎4‎/‎18‎/‎2018‎ ‎11‎:‎43‎:‎01 dbg : ***INSIDE AuthHelper.refreshTokenIfNecessary. Force = false
‎4‎/‎18‎/‎2018‎ ‎11‎:‎43‎:‎01 dbg : ***AuthHelper token IS OK. Not refreshing.
‎4‎/‎18‎/‎2018‎ ‎11‎:‎43‎:‎01 log : xrmAppBootPerf: showAppUx --- page=0.70s / boot=0.27s / last=0.17s
‎4‎/‎18‎/‎2018‎ ‎11‎:‎43‎:‎01 log : Begin card factory load from query params
‎4‎/‎18‎/‎2018‎ ‎11‎:‎43‎:‎01 dbg : Loading card: ModulePane with entityType: undefined on element with id: card_container
‎4‎/‎18‎/‎2018‎ ‎11‎:‎43‎:‎01 log : Loading template successful after 1 retries.
‎4‎/‎18‎/‎2018‎ ‎11‎:‎43‎:‎01 log : xrmAppBootPerf: afterAppUx --- page=1.13s / boot=0.70s / last=0.43s
‎4‎/‎18‎/‎2018‎ ‎11‎:‎43‎:‎01 dbg : SyncManager: initializeSyncHandler
‎4‎/‎18‎/‎2018‎ ‎11‎:‎43‎:‎01 log : FocusedSection switching to entityType:Company
‎4‎/‎18‎/‎2018‎ ‎11‎:‎43‎:‎01 log : FocusedSection: queue a re-calculation after:5000ms
‎4‎/‎18‎/‎2018‎ ‎11‎:‎43‎:‎01 log : #0-1524076981639-->> /api/import/ImportProgressCheck
‎4‎/‎18‎/‎2018‎ ‎11‎:‎43‎:‎01 log : PrefillDelta: Company
‎4‎/‎18‎/‎2018‎ ‎11‎:‎43‎:‎01 log : Delta sync Company since 2018-03-31T02:45:56+00:00
‎4‎/‎18‎/‎2018‎ ‎11‎:‎43‎:‎01 log : #0-1524076981656-->> /api/organizations/organizations
‎4‎/‎18‎/‎2018‎ ‎11‎:‎43‎:‎01 log : Prefill: Session (id: 1685-1524076980886) requesting:
 Entity: Company from #0
‎4‎/‎18‎/‎2018‎ ‎11‎:‎43‎:‎01 dbg : Utilities.all: (%1) waiting on 1 promises...
‎4‎/‎18‎/‎2018‎ ‎11‎:‎43‎:‎01 log : inside show footer
‎4‎/‎18‎/‎2018‎ ‎11‎:‎43‎:‎01 log : #1-1524076981720-->> /api/import/ImportProgressCheck
‎4‎/‎18‎/‎2018‎ ‎11‎:‎43‎:‎01 dbg : xrmApp: skipping Provisioning/Check this time.
‎4‎/‎18‎/‎2018‎ ‎11‎:‎43‎:‎01 log : LoadingPromise is complete in success callback after 1 retries.
‎4‎/‎18‎/‎2018‎ ‎11‎:‎43‎:‎01 log : xrmAppBootPerf: startPrefill --- page=1.37s / boot=0.94s / last=0.24s
‎4‎/‎18‎/‎2018‎ ‎11‎:‎43‎:‎01 dbg : Prefill: Session id: 1685-1524076980886 checking if cache is prefilled.
‎4‎/‎18‎/‎2018‎ ‎11‎:‎43‎:‎01 log : Delta sync Company since 2018-03-31T02:45:56+00:00
‎4‎/‎18‎/‎2018‎ ‎11‎:‎43‎:‎01 log : #1-1524076981833-->> /api/organizations/organizations
‎4‎/‎18‎/‎2018‎ ‎11‎:‎43‎:‎01 log : Prefill: Session (id: 1685-1524076980886) requesting:
 Entity: Company from #0
‎4‎/‎18‎/‎2018‎ ‎11‎:‎43‎:‎01 dbg : Utilities.all: (%2) waiting on 1 promises...
‎4‎/‎18‎/‎2018‎ ‎11‎:‎43‎:‎01 log : xrmAppBootPerf: refreshTemplates --- page=1.40s / boot=0.96s / last=0.03s
‎4‎/‎18‎/‎2018‎ ‎11‎:‎43‎:‎01 log : xrmApp: refreshing all entity templates
‎4‎/‎18‎/‎2018‎ ‎11‎:‎43‎:‎01 log : #2-1524076981855-->> /api/Template/Get?templateType=*
‎4‎/‎18‎/‎2018‎ ‎11‎:‎43‎:‎01 dbg : Company=7
‎4‎/‎18‎/‎2018‎ ‎11‎:‎43‎:‎01 dbg : _shouldUseCacheApi=true
‎4‎/‎18‎/‎2018‎ ‎11‎:‎43‎:‎01 dbg : _shouldUseCacheApi=true
‎4‎/‎18‎/‎2018‎ ‎11‎:‎43‎:‎01 dbg : Loading Grid from Cache
‎4‎/‎18‎/‎2018‎ ‎11‎:‎43‎:‎01 log : #0-1524076981639   <<- 200 (Delta= 0.27s) : /api/import/ImportProgressCheck
‎4‎/‎18‎/‎2018‎ ‎11‎:‎43‎:‎01 dbg : grid import response: Default, undefined
‎4‎/‎18‎/‎2018‎ ‎11‎:‎43‎:‎01 log : #1-1524076981720   <<- 200 (Delta= 0.20s) : /api/import/ImportProgressCheck
‎4‎/‎18‎/‎2018‎ ‎11‎:‎43‎:‎01 dbg : footer response: undefined, undefined, undefined, undefined, Default
‎4‎/‎18‎/‎2018‎ ‎11‎:‎43‎:‎01 dbg : footer Default, undefined
‎4‎/‎18‎/‎2018‎ ‎11‎:‎43‎:‎01 log : xrmAppBootPerf: startBulkSync --- page=1.49s / boot=1.06s / last=0.10s
‎4‎/‎18‎/‎2018‎ ‎11‎:‎43‎:‎01 dbg : Sync: Skipping dataSync, we are still prefilling the cache.
‎4‎/‎18‎/‎2018‎ ‎11‎:‎43‎:‎01 log : xrmAppBootPerf: initCalendarHelpStatus --- page=1.51s / boot=1.07s / last=0.01s
‎4‎/‎18‎/‎2018‎ ‎11‎:‎43‎:‎01 log : #3-1524076981959-->> /api/cortanacalendar/GetCortanaMeetingStatus
‎4‎/‎18‎/‎2018‎ ‎11‎:‎43‎:‎01 log : Cache getOrgs: 65.79982363592262
‎4‎/‎18‎/‎2018‎ ‎11‎:‎43‎:‎01 dbg : AI trackEvent : MaxItemCount_Company :
{
  "Details": 7,
  "XRMClientPlatformVersion": "16.0.9126.2116",
  "XRMClientPlatform": "Outlook",
  "language": "en",
  "XRMClientVersion": "18.100.322.4",
  "XRMClientType": "Agave",
  "XRMSessionId": "1685-1524076980886",
  "tenantId": "b23c4e7d-45fa-4b9d-b359-de7cf6c91b90"
}
‎4‎/‎18‎/‎2018‎ ‎11‎:‎43‎:‎02 log : #0-1524076981656   <<- 200 (Delta= 0.43s) : /api/organizations/organizations
‎4‎/‎18‎/‎2018‎ ‎11‎:‎43‎:‎02 dbg : Company=7
‎4‎/‎18‎/‎2018‎ ‎11‎:‎43‎:‎02 dbg : _shouldUseCacheApi=true
‎4‎/‎18‎/‎2018‎ ‎11‎:‎43‎:‎02 dbg : Utilities.all: (%1) resolving 1 promises
‎4‎/‎18‎/‎2018‎ ‎11‎:‎43‎:‎02 dbg : Prefill: Session id: 1685-1524076980886 proceeding to cache prefill results...
‎4‎/‎18‎/‎2018‎ ‎11‎:‎43‎:‎02 log : Raising delta sync event, event name = CompanyDeltaSync
‎4‎/‎18‎/‎2018‎ ‎11‎:‎43‎:‎02 log : Prefill: Session (id: 1685-1524076980886) received:
 Entity: Company 100% complete. Received 1 (0 to 0) of 1. No more will be requested.
‎4‎/‎18‎/‎2018‎ ‎11‎:‎43‎:‎02 dbg : Utilities.all: (%3) waiting on 1 promises...
‎4‎/‎18‎/‎2018‎ ‎11‎:‎43‎:‎02 dbg : Utilities.all: (%3) resolving 1 promises
‎4‎/‎18‎/‎2018‎ ‎11‎:‎43‎:‎02 log : #1-1524076981833   <<- 200 (Delta= 0.33s) : /api/organizations/organizations
‎4‎/‎18‎/‎2018‎ ‎11‎:‎43‎:‎02 log : Prefill: Clearing orphans...
‎4‎/‎18‎/‎2018‎ ‎11‎:‎43‎:‎02 dbg : Prefill: no need to clear Insight orphans
‎4‎/‎18‎/‎2018‎ ‎11‎:‎43‎:‎02 dbg : Utilities.all: (%4) NOT waiting on 0 promises
‎4‎/‎18‎/‎2018‎ ‎11‎:‎43‎:‎02 log : Prefill: completed reading all 0 orphans
‎4‎/‎18‎/‎2018‎ ‎11‎:‎43‎:‎02 dbg : Prefill: no orphan Deal to delete
‎4‎/‎18‎/‎2018‎ ‎11‎:‎43‎:‎02 dbg : Prefill: no orphan Company to delete
‎4‎/‎18‎/‎2018‎ ‎11‎:‎43‎:‎02 dbg : Prefill: no orphan Persona to delete
‎4‎/‎18‎/‎2018‎ ‎11‎:‎43‎:‎02 dbg : Prefill: no orphan Todo to delete
‎4‎/‎18‎/‎2018‎ ‎11‎:‎43‎:‎02 dbg : Prefill: no orphan Insight to delete
‎4‎/‎18‎/‎2018‎ ‎11‎:‎43‎:‎02 log : Prefill: PrefillDeleteOrphans complete, duration 0.03 seconds
‎4‎/‎18‎/‎2018‎ ‎11‎:‎43‎:‎02 log : Prefill: Cache prefill complete by session id: 1685-1524076980886.
Total sessions: 2. Inner duration: 0.332s Outer duration: 0.57s.
Final status:
{
  "completed": true,
  "completedAll": true,
  "sessionId": "1685-1524076980886",
  "entities": [
    {
      "active": false,
      "entity": "Deal",
      "offset": 0,
      "total": 0,
      "completed": true,
      "lastServerTime": "9999",
      "youngestModifiedOn": "0000",
      "orphansCleared": true,
      "sessionBaseline": "0000"
    },
    {
      "active": false,
      "entity": "Company",
      "offset": 0,
      "total": 1,
      "completed": true,
      "lastServerTime": "2018-03-22T22:00:22.1908779+00:00",
      "youngestModifiedOn": "2018-03-31T02:45:56+00:00",
      "orphansCleared": true,
      "sessionBaseline": "2018-03-31T02:45:56+00:00"
    },
    {
      "active": false,
      "entity": "Persona",
      "offset": 0,
      "total": 1,
      "completed": true,
      "lastServerTime": "2018-03-22T22:00:23.895247+00:00",
      "youngestModifiedOn": "2018-04-18T18:30:40+00:00",
      "orphansCleared": true,
      "sessionBaseline": "2018-04-18T18:30:40+00:00"
    },
    {
      "active": false,
      "entity": "Todo",
      "offset": 0,
      "total": 3,
      "completed": true,
      "lastServerTime": "2018-03-22T22:00:22.4408968+00:00",
      "youngestModifiedOn": "2018-03-30T21:29:40.2288756Z",
      "orphansCleared": true,
      "sessionBaseline": "2018-03-16T21:27:18.4080401Z"
    },
    {
      "active": false,
      "entity": "Insight",
      "offset": 0,
      "total": 0,
      "completed": true,
      "lastServerTime": "9999",
      "youngestModifiedOn": "0000",
      "orphansCleared": true,
      "sessionBaseline": null
    }
  ],
  "sessionCount": 2,
  "startedOn": "2018-04-18T18:43:01.650Z",
  "duration": 332,
  "timestamp": 1524076982160
}
‎4‎/‎18‎/‎2018‎ ‎11‎:‎43‎:‎02 log : xrmApp: cache prefill succeeded with status: Success
‎4‎/‎18‎/‎2018‎ ‎11‎:‎43‎:‎02 dbg : Utilities.all: (%2) resolving 1 promises
‎4‎/‎18‎/‎2018‎ ‎11‎:‎43‎:‎02 dbg : Prefill: Session id: 1685-1524076980886 proceeding to cache prefill results...
‎4‎/‎18‎/‎2018‎ ‎11‎:‎43‎:‎02 log : Prefill: Session (id: 1685-1524076980886) received:
‎4‎/‎18‎/‎2018‎ ‎11‎:‎43‎:‎02 dbg : Utilities.all: (%5) NOT waiting on 0 promises
‎4‎/‎18‎/‎2018‎ ‎11‎:‎43‎:‎02 log : #3-1524076981959   <<- 200 (Delta= 0.33s) : /api/cortanacalendar/GetCortanaMeetingStatus
‎4‎/‎18‎/‎2018‎ ‎11‎:‎43‎:‎02 log : #2-1524076981855   <<- 200 (Delta= 0.44s) : /api/Template/Get?templateType=*
‎4‎/‎18‎/‎2018‎ ‎11‎:‎43‎:‎02 dbg : Caching EntityTemplate DealTemplate (version: 2) to Template_Deal
‎4‎/‎18‎/‎2018‎ ‎11‎:‎43‎:‎02 dbg : Caching EntityTemplate ContactTemplate (version: 0) to Template_Persona
‎4‎/‎18‎/‎2018‎ ‎11‎:‎43‎:‎02 dbg : Caching EntityTemplate CompanyTemplate (version: 2) to Template_Company
‎4‎/‎18‎/‎2018‎ ‎11‎:‎43‎:‎02 log : xrmApp: template refresh succeeded.
‎4‎/‎18‎/‎2018‎ ‎11‎:‎43‎:‎02 log : Prefill: Clearing orphans...
‎4‎/‎18‎/‎2018‎ ‎11‎:‎43‎:‎02 dbg : Prefill: no need to clear Insight orphans
‎4‎/‎18‎/‎2018‎ ‎11‎:‎43‎:‎02 dbg : Utilities.all: (%6) NOT waiting on 0 promises
‎4‎/‎18‎/‎2018‎ ‎11‎:‎43‎:‎02 log : Prefill: completed reading all 0 orphans
‎4‎/‎18‎/‎2018‎ ‎11‎:‎43‎:‎02 dbg : Prefill: no orphan Deal to delete
‎4‎/‎18‎/‎2018‎ ‎11‎:‎43‎:‎02 dbg : Prefill: no orphan Company to delete
‎4‎/‎18‎/‎2018‎ ‎11‎:‎43‎:‎02 dbg : Prefill: no orphan Persona to delete
‎4‎/‎18‎/‎2018‎ ‎11‎:‎43‎:‎02 dbg : Prefill: no orphan Todo to delete
‎4‎/‎18‎/‎2018‎ ‎11‎:‎43‎:‎02 dbg : Prefill: no orphan Insight to delete
‎4‎/‎18‎/‎2018‎ ‎11‎:‎43‎:‎02 log : Prefill: PrefillDeleteOrphans complete, duration 0.03 seconds
‎4‎/‎18‎/‎2018‎ ‎11‎:‎43‎:‎02 log : Prefill: Cache prefill complete by session id: 1685-1524076980886.
Total sessions: 2. Inner duration: 0.476s Outer duration: 0.722s.
Final status:
{
  "completed": true,
  "completedAll": true,
  "sessionId": "1685-1524076980886",
  "entities": [
    {
      "active": false,
      "entity": "Deal",
      "offset": 0,
      "total": 0,
      "completed": true,
      "lastServerTime": "9999",
      "youngestModifiedOn": "0000",
      "orphansCleared": true,
      "sessionBaseline": "0000"
    },
    {
      "active": false,
      "entity": "Company",
      "offset": 0,
      "total": 1,
      "completed": true,
      "lastServerTime": "2018-03-22T22:00:22.1908779+00:00",
      "youngestModifiedOn": "2018-03-31T02:45:56+00:00",
      "orphansCleared": true,
      "sessionBaseline": "2018-03-31T02:45:56+00:00"
    },
    {
      "active": false,
      "entity": "Persona",
      "offset": 0,
      "total": 1,
      "completed": true,
      "lastServerTime": "2018-03-22T22:00:23.895247+00:00",
      "youngestModifiedOn": "2018-04-18T18:30:40+00:00",
      "orphansCleared": true,
      "sessionBaseline": "2018-04-18T18:30:40+00:00"
    },
    {
      "active": false,
      "entity": "Todo",
      "offset": 0,
      "total": 3,
      "completed": true,
      "lastServerTime": "2018-03-22T22:00:22.4408968+00:00",
      "youngestModifiedOn": "2018-03-30T21:29:40.2288756Z",
      "orphansCleared": true,
      "sessionBaseline": "2018-03-16T21:27:18.4080401Z"
    },
    {
      "active": false,
      "entity": "Insight",
      "offset": 0,
      "total": 0,
      "completed": true,
      "lastServerTime": "9999",
      "youngestModifiedOn": "0000",
      "orphansCleared": true,
      "sessionBaseline": null
    }
  ],
  "sessionCount": 2,
  "startedOn": "2018-04-18T18:43:01.650Z",
  "duration": 476,
  "timestamp": 1524076982304
}
‎4‎/‎18‎/‎2018‎ ‎11‎:‎43‎:‎06 log : FocusedSection calculating...
‎4‎/‎18‎/‎2018‎ ‎11‎:‎43‎:‎06 dbg : Utilities.all: (%7) waiting on 4 promises...
‎4‎/‎18‎/‎2018‎ ‎11‎:‎43‎:‎06 log : Cache getDeals: 19.59990500402455
‎4‎/‎18‎/‎2018‎ ‎11‎:‎43‎:‎06 log : Cache getOrgs: 34.40011837433667
‎4‎/‎18‎/‎2018‎ ‎11‎:‎43‎:‎06 log : Cache getPersonas: 224.19991121924704
‎4‎/‎18‎/‎2018‎ ‎11‎:‎43‎:‎06 dbg : Utilities.all: (%7) resolving 4 promises
‎4‎/‎18‎/‎2018‎ ‎11‎:‎43‎:‎06 dbg : Prefetch.fetchActivities Activities cache up to date. No need to refresh: Wed Apr 18 2018 11:24:02 GMT-0700 (Pacific Daylight Time)
‎4‎/‎18‎/‎2018‎ ‎11‎:‎43‎:‎06 dbg : Prefetch: Raise: PrefetchSyncActivitiesPrefetched
‎4‎/‎18‎/‎2018‎ ‎11‎:‎43‎:‎06 log : FocusedSection: calculating deals...
‎4‎/‎18‎/‎2018‎ ‎11‎:‎43‎:‎06 dbg : FocusedSection: Using deals(0) insights(0) todos(3)
‎4‎/‎18‎/‎2018‎ ‎11‎:‎43‎:‎06 dbg : FocusedSection: autoTaggingAttributes=false dealsHaveRecentActivities=false
‎4‎/‎18‎/‎2018‎ ‎11‎:‎43‎:‎06 dbg : FocusedSection: deals after CloseDate processing: 0
‎4‎/‎18‎/‎2018‎ ‎11‎:‎43‎:‎06 dbg : FocusedSection: deals after insights processing: 0
‎4‎/‎18‎/‎2018‎ ‎11‎:‎43‎:‎06 dbg : FocusedSection: deals after Todos processing: 0
‎4‎/‎18‎/‎2018‎ ‎11‎:‎43‎:‎06 dbg : FocusedSection: use last modified, more needed: 15
‎4‎/‎18‎/‎2018‎ ‎11‎:‎43‎:‎06 dbg : FocusedSection: final deals: 0
‎4‎/‎18‎/‎2018‎ ‎11‎:‎43‎:‎06 log : FocusedSection: deals calculated. Sort
‎4‎/‎18‎/‎2018‎ ‎11‎:‎43‎:‎06 dbg : FocusedSection: extract personas and companies form deals
‎4‎/‎18‎/‎2018‎ ‎11‎:‎43‎:‎06 dbg : FocusedSection: taken top 4 deals. Set in UI
‎4‎/‎18‎/‎2018‎ ‎11‎:‎43‎:‎06 dbg : FocusedSection: extracted personas/orgs
{
  "personaXrmIds": [],
  "orgXrmIds": []
}
‎4‎/‎18‎/‎2018‎ ‎11‎:‎43‎:‎06 log : FocusedSection: calculating personas...
‎4‎/‎18‎/‎2018‎ ‎11‎:‎43‎:‎07 dbg : FocusedSection: Using business contacts(20) insights(0) todos(3)
‎4‎/‎18‎/‎2018‎ ‎11‎:‎43‎:‎07 dbg : FocusedSection: personas after insights processing: 0
‎4‎/‎18‎/‎2018‎ ‎11‎:‎43‎:‎07 dbg : FocusedSection: personas after Todos processing: 0
‎4‎/‎18‎/‎2018‎ ‎11‎:‎43‎:‎07 dbg : FocusedSection: use relevance, more needed: 15
‎4‎/‎18‎/‎2018‎ ‎11‎:‎43‎:‎07 dbg : FocusedSection: final personas: 15
‎4‎/‎18‎/‎2018‎ ‎11‎:‎43‎:‎07 log : FocusedSection: personas calculated. Sort
‎4‎/‎18‎/‎2018‎ ‎11‎:‎43‎:‎07 dbg : FocusedSection: taken top 4 personas. Set in UI
‎4‎/‎18‎/‎2018‎ ‎11‎:‎43‎:‎07 log : FocusedSection: calculating orgs...
‎4‎/‎18‎/‎2018‎ ‎11‎:‎43‎:‎07 dbg : FocusedSection: Using companies(7) insights(0) todos(3)
‎4‎/‎18‎/‎2018‎ ‎11‎:‎43‎:‎07 dbg : FocusedSection: orgs after insights processing: 0
‎4‎/‎18‎/‎2018‎ ‎11‎:‎43‎:‎07 dbg : FocusedSection: orgs after Todos processing: 0
‎4‎/‎18‎/‎2018‎ ‎11‎:‎43‎:‎07 dbg : FocusedSection: use last modified, more needed: 15
‎4‎/‎18‎/‎2018‎ ‎11‎:‎43‎:‎07 dbg : FocusedSection: final orgs: 7
‎4‎/‎18‎/‎2018‎ ‎11‎:‎43‎:‎07 log : FocusedSection: orgs calculated. Sort
‎4‎/‎18‎/‎2018‎ ‎11‎:‎43‎:‎07 dbg : FocusedSection: taken top 4 orgs. Set in UI
‎4‎/‎18‎/‎2018‎ ‎11‎:‎43‎:‎30 log : boot: after 30 seconds, XrmApp is OK

Hi Harold Anderson,

 

To protect your privacy, please delete this log immediately, others can read your private information in your log. 

 

To better help you, we need to know what kind of issue you are encountering first. Please create a new post in our forum and describe your issue, we will have dedicated engineer helping you. For most kinds of issues, they don't require a troubleshooting log.

 

Regards,

Leo

 

Hi Shawn,

 

I will reorganize your logs and forward to our related team for further investigating. Will let you know the result once we get it from our related team. 

 

Regards,

Leo

Hi Shawn,

 

For your questions in PM, we'd like you to post a new thread in our forum and we will have dedicated engineers helping you with it. Usually we only deal with one issue in one thread to make it easier for other community members to read. Thank you for your understanding.

 

Regards,

Leo