Outlook Customer Manager not working

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New Contributor

I try the OCM in outlook, in the right panel it is show up,

OCM1.png

 

But When I click on ... add-in, the OCM not working like,

ocm2.png

 

The Message show: "Outlook Customer Manager

We can't add you to the Outlook Customer Manager group right now. Please close this pane and try again"
 
Please help me to solve this issue.
 
Thanks
3 Replies
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Hi Allan,

 

We need to collect more information to investigate this issue. I have sent you private message and you can click the envelope icon in the right corner to access it.

 

Thanks,

Lance

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Hi Chenhao, I send you the log, have you have any clue? Thanks, Allan
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Hi Allan,

 

I have received the log and reported the issue to our relevant team. They are investigating it now.

I will get back soon if there is any update.

 

Thanks for your patience.

Lance