Outlook Customer Manager not working

New Contributor

I try the OCM in outlook, in the right panel it is show up,



But When I click on ... add-in, the OCM not working like,



The Message show: "Outlook Customer Manager

We can't add you to the Outlook Customer Manager group right now. Please close this pane and try again"
Please help me to solve this issue.
3 Replies

Hi Allan,


We need to collect more information to investigate this issue. I have sent you private message and you can click the envelope icon in the right corner to access it.




Hi Chenhao, I send you the log, have you have any clue? Thanks, Allan

Hi Allan,


I have received the log and reported the issue to our relevant team. They are investigating it now.

I will get back soon if there is any update.


Thanks for your patience.