Outlook customer manager not showing

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Occasional Visitor

Hello,

 

Day 4 of trying to figure out why Outlook customer manager wont show in my outlook. I have searched every forum for the answers.

 

I have checked the subscriptions and we have OCM

I have checked the custom add ins and its there and on

i have checked in setting also its there

I have turned outlook off and left for 24 hours

I have removed OCM and re added it.

I have the latest update of outlook

 

Any clues on what i could try next please, its driving me insane!

 

 

Kate

2 Replies
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Hello Kate,

 

Thanks for posting here.

 

If you can access the OCM on OWA, please do it for temporary usage. Meanwhile, I will consult with our related team for further assistance. We appreciate your understanding.

 

Regards,

Rudy

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Hello Kate,

 

Can you access the OCM on OWA? And If the issue persists, there are a few other possible ways this may occur.

  • User access is turned off by admin.  Admin can turn it off in Admin Center > Users > Active Users > your account.
  • There is a limit to the number (25?) of people within an organization may access OCM, but that should fire an alert when the +1 person tries to use it. 
  • Please check if the OCM add-in shows in the Outlook ribbon. Or please click More(…) in the navigation bar and then click Add-in to check if you access OCM there.

 

Meanwhile, if other users have the same issue with you, please confirm if the OCM access is turned off in your tenant configuration.

 

Regards,

Rudy