Outlook customer manager keeps reseting and previous history no longer attached to Company names

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New Contributor

My customer manager keeps restarting and  all emails and details that were previoulsy linked to customers names are no longer there., yet all the emails exist. 

4 Replies
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Hi Yuri,

 

Please clear the cache of your IE browser with the steps below and check if the issue can be fixed.

  1. Please go to IE settings > General > Settings under Browsing history > Caches and databases.
  2. Delete cache files for the website "outlookapps.com".
  3. Then, restart Outlook 2016.

 

Regards,

Johnny

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Hi Johnny

Thanks fro your reply

 

I tried that many times. does not work. .I even tried uninstalling and installing Outlook.  Its driving me mad.

I have Windows 7 prof on I5 laptop with plenty of memory

 

When using just emails its ok. Its just the customer manager which is the big problem.

 

Regs

 

Yuri

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Hi Yuri,

OK. In this time, we can try the following method.
1. Open outlook manage app setting view: https://outlook.office365.com/owa/?path=/options/manageapps
2. Select “outlook Customer manager” and click “-“ to uninstall
3. Restart outlook
4. Reinstall add-in by going to https://outlook.office365.com/owa/?path=/options/manageapps click “+” and select “Add from URL” and use the link https://ocm.outlookapps.com/GetManifest

Regards,
Johnny

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Hi Johnny

 

I'm afraid it did not make a difference

I get this message when I click on customer when in fact there are emails and stuff that exist that should attach to this.

                

"You have no history or upcoming meetings with this company yet"
 
This is not right
 
Regs
 
yuri