02-10-2019 01:05 PM
02-10-2019 01:05 PM
I am trying to login into OCM from IOS app, but continue to get an error
" Its not happening. We 're having a little trouble here. please try again later"
this has been happening for the past 2 weeks, Any suggestions, please?
02-10-2019 05:31 PM
Currently, the latest version of OCM for iOS client is 1.1.12, please go to App Store to check and update it. Please try again in that version and let us know how it goes. Also, make sure your iOS version is the latest one.
Meanwhile, to narrow down this issue, we'd like to know the following information:
02-14-2019 03:19 PM
02-15-2019 02:10 PM
We need some time to do more research and test. Once getting any information, we will update you immediately.
Meanwhile, on your side, please uninstall the OCM for iOS client to check it again. Thanks for your patience and time.
02-26-2019 12:36 PM
Has this been resolved? I have a user who cannot access the OCM from the dedicated iOS app. We have tried everything.
02-27-2019 03:56 PM
02-28-2019 04:54 AM
Thanks for your report. Please provide us a screenshot about the detailed phenomenon of this issue on your side and the effected user's Office 365 account. We will update it to our related team for further analysis. Note: For privacy concern, we will send you a private message to collect them.
Meanwhile, if other community members also run to this issue, feel free to let us know.
02-28-2019 05:22 PM
We have no permission to collect customer's information via the email address. I will send you a new private message to collect them again.
03-01-2019 10:51 PM
I haven't received your new message. Can you please double-confirm it?
Thanks for your time.
03-04-2019 03:20 AM
I have the same issue, when trying to login I get the 'it's not happening' message. confirmed on latest version, working ok in outlook desktop client etc. Have enabled add-in to Outlook for IOS.
03-04-2019 08:14 AM
Give up is my best advice. This is a useless and, as far as Microsoft seem to be concerned, dead product. We migrated to O365 last year with the intention of migrating from VTiger and using this for our CRM.
With 30+ years experience of using and developing CRM (I started with ACT! in 1987, and have used many since, including Goldmine, Dynamics and many others, including a number of Cloud CRMs), OCM does not even qualify to be called a CRM...
Like many, I could use E-Way, Zoho, Nimble, Insightly... the list goes on forever... However. I am paying to use an embedded one in O365, so why the hell should I?
In all the thousands of comments about how completely dysfunctional OCM is, I don't see anyone from Microsoft trying to make this work for customers who are paying for it!!! In fact I have seen precious little from Microsoft discussing OCM at all.
Sorry for my rant Yasharora and hijacking your comment, but you need to know!
If anyone from Microsoft would now like to step up and tell me I'm wrong, I cannot wait to speak with you. I have said before, I would be happy to pay a little extra a month for competent and integrated CRM, but OCM is neither of those.
03-05-2019 04:45 AM
03-05-2019 01:52 PM
Any updates? Anything at all we can try?
We have multiple customers with the same issue that WANT to use Outlook Customer Manager on iOS devices.
Need something official please.
03-05-2019 04:59 PM
03-06-2019 02:26 AM
Can I please get an update? it is not an isolated incident as we can see a large number of people who have tried OCM in the past is having this issue.
Can you give us an update? What is the turn around time that we should expect to get this resolved?
03-06-2019 03:14 AM
I know it is no help to anyone at all, but all I can say is, good luck with that. I think Microsoft have simply been keeping their heads down and pretending there isn't a problem here for quite a while.
I have said elsewhere, that Microsoft have a long (and often good) track record of buying software titles and incorporating them into their own infrastructure. Afterall, O365 is already an evolving collection of different apps which (sort of) work together. I think they would do a better job if they bought in a 3rd party CRM and integrated it with O365, there are a number out there which do this already.
03-11-2019 08:17 AM
I have not received any help/resolution to the errors when logging into the iOS app for Outlook Customer Manager.
Can we please find a resolution? There are many many users on this community experiencing the same issues with Outlook Customer Manager for iOS app.
03-12-2019 07:42 AM
We can fully understand you situation. We have reported this issue to our related team. Once getting any information, we'll update you immediately.
03-12-2019 08:09 AM
The problem is, there are thousands of users asking for answers and nobody replying or updating anything.
It has always baffled me that Microsoft have never developed a useable small business CRM. It really should be at the heart of any software suite, as it has more influence on business productivity/growth than anything other software I can think of.
So, are we all wasting our time here because OCM is in fact a dead product? Please update on that, so we can stop wasting valuable business hours on it...
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