12-18-2018 03:46 AM
12-18-2018 03:46 AM
I have installed Office365 in order to use OCM 2 weeks ago for our team of 8 people so its a brand new install - latest version.
I had a trial to evaluate Office365 & that's the only thing I can isolate that was different to my colleagues.
Now my Outlook Customer Manager hangs / freezes all the time. It does not happen to my colleagues. I have read other posts about clearing the cache in IE Setting & have done this but it does not solve the problem.
I turn on Outlook, I navigate to OCM (via the Add Ins option on the bottom left of the screen) and I can see under the 'Today' tab some info being pulled through - an email under the Focused section, and some figures under the Deal Summary section. Then I click on with 'Contacts or 'Companies' or 'Deals' and it hangs - I just get a spinning wheel - and it will stay there for hours if I let it.
I have dealt with Microsoft tech Support over the phone and they have remotely looked at my PC and the settings for Office365. All looks correct and they have done all they can to examine it - and now they suggest using this forum to get help.
I have uninstalled and reinstalled Office 365. I have use the 'in depth' repair function live under Microsoft Tech support supervision.
The problem I describe has been there since day 1 (2 weeks ago)
When I have an email selected and choose OCM form the ribbon on the top right hand side, sometimes I get a message 'Outlook Customer Manager - Something went wrong -
Can someone help me to resolve this Freezing / hanging issue?
12-24-2018 06:11 PM
Sorry for the late response, I will send you a private message and you may provide your log there.
01-31-2019 12:33 PM
Was this ever solved? I am having the EXACT same problem. New to Office365 (Monday) and found this thread using Google. I would like to use this feature but not if it wont even let me add a simple business name to my contact record.
02-04-2019 09:07 AM