I've been using Outlook Customer Manager for a few weeks and am about to pull out my hair in frustration. It constantly drops connections between entities — Contacts, Deals, Tasks, Posts, etc. I enter information on a contact and go back a few days later to find that the information has disappeared. I set up a deal and the connection to the contact disappears. Also, it's constantly asking "Do you like the new look?" even after I've answered.
Does this program actually work, or is it just a beta that they released prematurely?