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Outlook Customer Manager Contacts duplicated

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Occasional Visitor

I would like to bulk delete all contacts and companies in Customer Manager.  When I did the import, some duplicated and some did not import.  I have made adjustments to my settings and the CM seems to be stable now, so I would like to clear the database and reimport.  I checked other conversations but didn't find responses to similar requests.

 

Thank you

Chris

1 Reply
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Hi Chris Clore,

 

To delete cache database, please try following:

 

1. Please go to IE settings > General > Settings under Browsing history > Caches and databases.

2. Delete cache files for the website "outlookapps.com".

3. Then, restart Outlook 2016.

 

Thanks,

Iry