Outlook Customer Manager Addin Error

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Occasional Visitor

 Recieved this

We encountered an error.

Please make sure your Internet Explorer settings allow cache creation. You can do this by going to Internet Options (General tab) > Settings (under "Browsing history") > Caches & databases tab, and check the box "Allow website caches and databases".

Although I changed the releveant settings it does not fix the issue. Whilst I would like to use this it is getting close to me just clikcing it off . 

 

 

 

9 Replies
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Hi Shane,

About this issue, could you please provide the following information for our analyzing?
1. What version of computer OS are you using, such as Mac OS 10.12.3 or Windows 10?
2. What version of IE browser are you using? For example, IE 11.
3. Are you encounter this issue of OCM when you use Outlook Web App or Outlook desktop client? Please share with a screenshot of the symptom.


Thanks,
Amanda

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Can you try clearing the browser cache and deleting any cache files related to "outlookapps.com" and restarting the browser?  This should resolve any cache related issues.  

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Hi Shane,

Does the issue still exist? If yes, could you please share the information above?

Thanks,
Amanda
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Hi Amanda,

 

Using Windows 10, Google Chrome

Capture.JPG

 

 

 

 

 

And when I clcik the OCM the following error is givenCapture.JPG

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

I followed all the earlier advice and cleared the browsing history and cache but still getting th error

 

 

 

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Hi again, I recieved an email about this issue, I have been unable to resolve it and in fact have given up until i see a "patch" or something that can assist. 

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Hi Martin,

OCM is working based on the cache of IE 11 and later version. So first please make sure your Internet Explorer settings allow cache creation.
Not to clear the cache, just check the box "Allow website caches and databases" under your IE browser>Internet Options (General tab) > Settings (under "Browsing history") > Caches & databases tab.

If the issue persists, please provide with the following information for troubleshooting:
1. What version of IE browser are you using? For example, IE 11.
2. Are you encounter this issue of OCM when you use Outlook Web App or Outlook desktop client? Please share with a screenshot of the symptom.

Thanks,
Amanda
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Hi Shane,

To further troubleshoot this issue, I have sent you an PM to collect some information. Please check.

Thanks,
Amanda

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@Amanda Zhang 

 

Hi, I am facing the same issue. Was there a resolution to this? My IE cache settings are enabled but my default browser is Edge. Thanks.

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would love for someone to explain why an internet explorer setting is a dependency for the outlook application to display an add-in.