Outlook contacts not showing up in OCM

Highlighted
New Contributor

I have over 2,000 contacts in Outlook 2016 but only 7 are showing up in OCM. How do I get them all to show up?

2 Replies
Highlighted
It looks MS defines your regular contacts as "Contacts" but contacts in OCM is "Business Contacts". When you create a "Business Contacts" in OCM, it will appear in "Contacts". But opposite not. Please note OCM's previous version is BCM - Business Customer Manager.
Highlighted

If you are looking at All Contacts in OCM, not just Business Contacts, and you're not seeing all the contacts that should be there, then this is an issue that's being investigated by the OCM team.

 

OCM_Contacts.png