Outlook 365 for buisness CRM not loading but does sometimes for co worker then drops.

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Occasional Visitor

We recently signed on for the business version of Office 365 to utilize it as mainly a CRM program tying it into my outlook contacts and other features... However Customer Manager button doesn't launch the program. I get message "something went wrong" My co-worker gets it to work once in awhile then it quits and doesn't work. Any suggestions?   Running Windows 10 on pc's, and use galaxies androids...

1 Reply
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Hi Kevin,

 

Please check if clear IE cache can give it a shot.

 

To clear the OCM cache, please refer to the steps below:

  1. Please go to IE settings > General > Settings under Browsing history > Caches and databases.
  2. Delete cache files for the website "outlookapps.com".
  3. Then, restart Outlook 2016.

Additionally, please make sure OCM licenses are properly assigned to the users. 

 

Regards,

Leo