01-25-2019 06:36 AM
01-25-2019 08:49 AM
Please double-confirm the below information:
Also, please clear the IE browser cache to check it:
1. Please go to IE settings > General > Settings under Browsing history > Caches and databases.
2. Delete cache files for the website "outlookapps.com".
3. Then, restart Outlook 2016.
01-25-2019 09:13 AM
01-25-2019 11:42 AM
01-25-2019 12:59 PM
Thanks for your reply. I have replied you in a private message for privacy concern. And then, please wait almost 24 hours to check if OCM can be accessed at that time.
01-26-2019 06:54 AM
Ok, OCM is now back in the taskbar in outlook but when I try to open it I get the message "something went wrong, please try again", when I try again the same thing happens.
I have cleared the browser cache in IE and checked that OCM is listed and switched on in OWA.
Have you any other suggestions?
01-28-2019 02:44 PM
Hi Rudy, I am having the same problem as John. I too deleted the add-in thinking I could just re-add it, but Customer Manager is nowhere to be found. Now I have nothing.
Is Microsoft actively supporting this app anymore or is it destined for termination?
01-29-2019 01:38 AM
Please create a new Outlook profile to check it again. Note: Please don't delete the older one.
And let us know the detailed Outlook version: File > Office Account > About Outlook.
01-30-2019 01:26 AM
I have created a new profile in outlook and customer manager is doing the same thing in that profile as well.
Below is a list of the information from outlook, I hope this is relevant.
Version 1812 (Build11126.20266 (Click-To-Run)
Outlook 2016 MSO (16.0.11126.20234) 32Bit
Product ID: 00265-80320-15090-AA321
Session ID: 78AB135A-3E28-4057-A938-9B73976BD654
01-30-2019 07:24 PM
Thanks for your information.
We need some time to do more research and consult. Once getting any response, we will update you immediately.
01-31-2019 09:14 PM
If your admin re-assign the OCM license for your Office 365 account in Admin Center, is there any improvement?
02-03-2019 01:40 AM
Im admin for this account and when Click on "assign licences" for OCM in the admin centre it forwards me to Go daddy which is who I purchased office 365 through. There does not seem to be an option to assign licences from the go daddy page.
02-03-2019 04:02 AM
Not there. Please go to Admin Center > Users > Active users > click your account, then click Edit button in the Product licenses option > re-turn on the OCM license. Please see:
02-03-2019 05:18 AM
02-03-2019 06:59 AM
You don't have the global admin right. In this case, It is recommended you chat with GoDaddy to get help to re-assign your OCM license.
02-07-2019 04:40 PM
interesting...i had been experiencing a very similar problem.
I have been experimenting with Outlook Customer Manager for a week or two in Outlook 2016
I hadn't used it for a few days and then i went to access it. For multiple days straight i got the same Oops message.
I just signed in to Outlook Web Access and clicked on the Add-in icon for Outlook Customer manager. It prompted me to "sign in" for OCM. I did that and exited. Now OCM is working again on Outlook 2016. Seems to be an authentication glitch.
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