01-24-2018 09:20 AM
01-24-2018 09:20 AM
I am continuously encountering issues with OCM ie hanging, not loading, not saving changes etc etc. Sooo many hours spent with support, which has solved the lack of loading to a certain extent but still get the cachexceeded error etc. My question is: Is OCM fit for purpose and can anyone else out there actually get it to work properly?
01-24-2018 01:35 PM
Sorry for any inconvenience caused by this.
For best experience, please make sure the following has been met:
It will be appreciated if you can share the ticket number and what you've done to save time and avoid any duplicate troubleshooting.
If the issue persists, please provide the following:
1. The screenshot of hanging/not loading.
2. The detailed Outlook version. (File > Office Account > Product Information)
01-24-2018 02:42 PM
Thanks for your response. I have tried all of your suggestions to no avail. FYI setting the cache limit to exceed limit rather than deleting the cache (which didn't help) resolves the loading issue, to a certain extent.
The last ticket I raised became an executive escalation and I had a team of your finest engineers looking into my OCM logs, scripts - you name it (ticket no. 6781428 for what it is worth) and, as above, exceed cache limit helped somewhat. I find that whilst I can now actually access OCM it is buggy and saving contact changes can not be relied upon.
Not being able to access our business customer records properly over the last few months has had a huge impact on my business at the time of a big sales drive. I have put an extraordinary amount of time into trying to resolve the loading issue in conjunction with your various support teams. Everyone at Microsoft has been brilliant BTW.
I need to make a decision re OCM. Do I stick with it in the hope that the problems are local and resolvable or do I ditch it as it is inherently buggy and unreliable and subscribe to a CRM system that works properly and can be relied upon. My post to is reach out to this community to see if it does actually work for some (in which case my decision is potentially the former). I don't have a point to make so would be happy whatever response I got. I just need to make a decision and quickly before I waste any more time.
Thanks for your offer of help but I have been there and got the tee shirt. It's now decision time and hopefully this community will help me make up my mind!
All the best
01-25-2018 09:59 AM
Decision made and have signed up to a CRM that works. Only problem: major issues exporting all contact data from OCM (export function doesn't bring over telephone numbers etc). Two support tickets raised, 1.5 hrs on the phone and no solution so far. Support are working on it! It is a known problem.
Now I have made the decision I still can't escape OCM!
01-31-2018 12:09 PM
Still waiting for Microsoft to find a way to extract all contact data out of OCM. Tick tock. It'll be a week tomorrow since I raised a ticket for this. Hope this thread is of use to other 365 customers. The lesson I have learned is to not touch OCM with a bargepole! Too late for me though.
02-01-2018 02:21 PM
02-02-2018 01:45 AM
Thanks for your post, much appreciated. I have sort of held back committing myself entirely to the CRM alternative I have signed up for in the hope that Microsoft will sort it. Your response has now given me the vigor to totally commit to the alternative. Microsoft have done enough damage to my business. Onwards and upwards!