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OCM wont appear on the ribbon.

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New Contributor

Hi there,

 

Just a quick rundown - im business premium customer, with fully updated office 365 client.

My colleague, on same tenant as me, got OCM rolled out to him without any hassle. He got nice button on his ribbon and everything appears to be in order.

However, whatever i tried i can not get OCM to be there, after trying few different things, i manage (dont know exactly what worked) to add OCM under the add-in panel on the bottom left handside of the client (where you have your mail, calendar, people and task).

It does open and appears to be operational, however no matter what i tryed it does not appear on the ribbon of the client, where you can integrate it with mails you receive.

I been advised that it has not been rolledout fully to me, which i find very strange, especially considering my colleague, who has it operational, is on the same tenant as me.

Please advise how can this be fixed.

 

http://clip2net.com/s/3KqcmBG - "no OCM button"

http://clip2net.com/s/3KqcCuF - "the only way to access OCM on my client"

54 Replies
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Hi null,

 

1. Please go to https://portal.office.com/account/#subscriptions > Subscriptions > check whether you have the Outlook Customer Manager license.

2. Go to the Office 365 Mail settings

2.png

General > Manage add-ins > Check whether OCM is enabled for your account

3.png

3. Make sure your Outlook 2016 client version meets the requirement:

https://techcommunity.microsoft.com/t5/Outlook-Customer-Manager/quot-Your-Outlook-is-our-of-date-quo...

4. If possible, could you please try to check whether you can see the OCM button on a fresh-install PC with Outlook 2016.

 

Thanks,

Kanjie

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Hi Kanjie,

 

Thank you for the reply. I have tried all the steps you have proposed, unforunately nothing has changed. Here is the break down from each of the step:

 

1. OCM licence is present on my account:

 

 17afe-clip-10kb.png

 

 

2. Even thought OCM is on the acount, as it can be seen in previous step. There is no visible option to enable it in add-in section:

 

53e6f-clip-22kb.png

 

 

 

3. Outlook is up to date as on 17/05/2017:

 

cde7b-clip-4kb.png

aafa9-clip-2kb.png

 

4. Unfortunately dont have access to fresh PC, but will try this one on the weekend and will keep you posted.

 

Should you have any other ideas or anything, please do let me know.

 

Kind Regards

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Hi Null,

 

Thanks for the detailed information.

 

I have noticed that OCM add-in does not show in the OWA Mnage add-ins page. And the Outlook client version build is ok. I have sent you a private message to confirm some details, please check it.

 

Thanks,

Lance

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Hi Lance,

 

You`re a legend, Lance. Worked as a charm. Thank you very much.

 

Regards

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I am in the same situation as the original post. OCM appears in the licensed products for my subscription, but does not appear in the OWA add-ins. I would love to try Lance's fix. Any chance of posting it in this thread, or sending me a PM with the information?

 

So far, I have tried unassigning and reassigning myself from my O365 Business Subscription, and uninstalling and (re)installing the desktop O365 apps through the admin portal.

 

I was thinking about trying to deactivate and reactivate the install next, but this blind trial and error stuff is getting very frustrating. I would love it if it just worked.

 

~Ralph

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Hi Ralph,

 

I have sent a private message to you, please click the envelope icon in the right corner to access it.

 

Thanks,

Chenhao

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Hi Lance,

Same issue here. Just got Office 365 Premium installed. But Customer Manager for outlook is nowhere to be found. Spent hours trying to figure this out. Please help.

Robin

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Hi Robin ,

 

About this issue, first I would like to confirm the following information:

  1. Please go to https://portal.office.com/account/#subscriptions > Subscriptions > check whether you have the Outlook Customer Manager license. See the screenshot below:ocm license.jpg2. Go to the Office 365 Mail settings.

settings.png

General > Manage add-ins > Check whether OCM is enabled for your accountadd-ins.png3. If the answer of the 2 questions are all yes, please make sure you open OCM in your Outlook client under your Office 365 account you select.

 

Thanks,

Amanda

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Hi Kanjie,
I have the same problem. I have seen the OCM button in the ribbon, but it then disappeared. I have checked my subscriptions and it's not listed.

Any further advice would be helpful.

Martyn Hale
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Hi Martyn,

 

Please provide your Office 365 tenant account for us so we can check if there is any backend issue.  For privacy concern, I have sent you a private message to collect this information, please click the envelope icon in the right corner to access it.

 

Thanks,

Lance

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Hi Lance,

 

I have one user in the UK having the issue and the Outlook Customer Manager does not show up in the subcriptions. Can you let me know what you have done for 'Null' to solve this issue?

 

I can contact the Office 365 admin if needed.

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Hi Marc,

 

Could you please check Amanda's suggestion first and provide related screenshots for us?

 

Thanks,

Lance

 

 

 

 

 

 

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Hello Lance,

 

I posted a reply on here yesterday because I'm having the same problem, but it has been removed... not sure why? I am the only one in my organisation to not have OCM in my ribbon yet... and I'm the only one set for First Release - as the IT Manager.

 

Your assistance would be greatly appreciated!

 

Thanks,

 

Michael 

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Hi, 

 

I'm suffering same issue. 

 

1. OCM appears in my subscription listing 

2. OCM does not appear on the ribbon (or anywhere else that I can find) 

 

Could you send me the PM solution that has been sent to others in this string. 

 

Many thanks, 

Ailie

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This happens to me, too. I am part of "first run", business premium, OCM is part of my subscriptions, and OCM assigned to my account, but it does not show in add-ins or on the ribbon - please help

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Hi All,

 

This is Shuman from the Support Team. I notice that you many people encounter this issue. To further investigate whether it is caused by same reason, could you post a new thread in our forum with details such as screenshot showing the issue and OWA setting as Amanda mentioned above? We will keep providing assistance for you. 

Meanwhile, I'd like to deliver that OCM is available for the whole Office 365 for Business Premium now and needn't first release.

 

Thanks for your time and understanding.

Shuman

 

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Hi Lance -

 

I'm having the same problem with everyone else.  The system says I am subscribed, and I can see a license, but OCM doesn't show up in my list of Office Add-ins.  I read in another thread that it requires IE 11.  Is that true?

 

  Can you help?

 

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Hi 

 

I am having the same problem.

- OCM is subscribed as a part of Office 365 Business Premium

- OCM is no longer an option in Exchange Admin Center > Add-ins (See image)

 

Can you please give me some guidance or Message me the fix.

 

Thanks

 

Andrew

Admin.PNG

 

 

 

 

 

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Hello,

 

Instead of PM'ing people, why cant Lance who obviously knows the fix just post how to fix it. It worked for the first individual in this chat. Yes this is a massive issue and needs to be fixed.

 

 

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Lance,

 

Think I could get one of those PM fixes as well, or better yet reply publicly to this message with a fix so that others like myself who arrived here after Googling the issue can have the fix available to them, too?

 

I also have an account with a Business Premium subscription but the customer manager icon is not available in my ribbon or available in the list of add-ins available to me.

 

Snip1.JPGsnip2.JPG

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Hi All,

 

For OCM not showing in the OWA Mnage add-in page, please click + >select Add from a URL > paste the url below to check if the OCM can appear.

https://ocm.outlookapps.com/GetManifest

 

Thanks,

Lance

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Hi Lance,  I'm having this issue, in my managed add-ins appears, and turned on, it's part of my subscription etc, but it simply won't appear on desktop ribbon or anywhere else for that matter!

 

If you could PM me the fix that would be great

 

Thanks Jase

 

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Hi Lance

 

I'm having this issue still, tried stripping the license key and uninstall/reinstall, appears in OWA but not Desktop Outlook.

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Hi

I have the same issue with OCM not appearing on the ribbon.

I have checked if it is in the license and it is, I have checked manage add ins but still not there

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Lance I have the same problem as described above. How can I fix it?
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Dear Sir,

 

I had the same problem , my subscription is upto date, my OCM is in the subscription page but not coming to my Ribbon and I can not operate it.

 

Please help me. I tried everything even sent a message to Help .

Thanks

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Hello 

i am having the same issue and after binging a lot i came up to to this page which seems to be exactly replication my issue 

please help me in this 

thank you 

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What did the trick for me was to remove the Customer Manager license from the Office 365 Business Premium plan and then add it back in again.

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Hi Lance,

I am having the same issue, everything installed up to date and I do have the Customer Manager subscription but no luck having the ability to add it as an add in. Can you please email the same details that fixed another user's (Null) system?

Thanks so much!

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THIS WORKS!! Thank you Lance!!!

Ashley

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I'm having the same problem - I cannot get OCM to show up either in OWA or in Outlook. 

 

I've followed all the steps outlined in this thread. I have it set up on my organization profile. I see it showing up in my OWA add-ons, but it doesn't show up either in the browser (I'm using Edge and Chrome and tried it in both.

 

I also cannot make it display on the Ribbon in the desktop version of Outlook. I'm frantic now because I'm trying to learn it to deliver training in 2 days. I desperately hope I can get a response asap. It's been a over a year since this thread started.

 

PLEASE HELP!

 

Thanks, Joy

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Hi Lance, I have exactly the same issue please help?
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Hi, please can you send me the link to the new threads I can rectify this issue. I have exactly the same problem very frustrating
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My OCM icon on the Ribbon is now appearing and everything seems to be working fine. Nothing I did, it just showed up suddenly.

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Hello,

 

I did all things as showen on the other reply's but it doesn't work. I can't get the OCM iccon in my outlook. Can you help me?

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Hi lance,
I noticed it seems like you have the answer to this same issues... would you be able to send me that same link. I’m having that exact same issue!

Thanks!
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Hello,

I have the same problem too.

Lance or anybody who have the solution -> could you send it to me

many thanks

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I cannot get any add-ins to appear in my downloaded office 365 outlook. Any suggestions? 

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I had the same problem. I went and added a different add-in to Outlook and then magically the Outlook Customer Manager appeared in my ribbon again. It doesn't matter what add-in you add, just any of them. Ironically the add-in that I added didn't show up in the ribbon. 

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I am having them same problem. OCM is going as a license, but not showing on the ribbon in outlook..

I have gone through all the steps you said to do but still not showing.
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Going in and adding another add-on helped me. It can be any add-on.
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Hi I have downloaded business 365 OCM is in my permissions but not on ribbon I am having same problem as others please pm for solution

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I have the same issue, it is in my OWM, but not showing up in my Outlook ribbon, can you PM me the fix please?

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Hello Microsoft Team, 

 

I too am having the same problem as "Null" and have verified my subscription and add-ins.   Can you please help me by sending me a PM fix.  Much Appreciated! 

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I'm also having problems with OCM. I have verified my subscription and add-ins but OCM still says "Something went wrong" when accessing it in Outlook on my pc. If you could PM me the fix it would be much appreciated. Thanks.

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I'm suffering same issue.   Business Premium User

 

1. OCM appears in my subscription listing 

2. OCM shaded out in Outlook and not showing anywhere in Office 365 

 

 

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Same issue.   Business Premium User

 

OCM license showing in Admin for my user ID

OCM not showing anywhere in Outlook or Ofice 365 apps

 

Please post the fix.

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Dear Lance,

 

I had the same problem , my subscription is upto date, my OCM is in the subscription page but not coming to my Ribbon and I can not operate it.

 

Please help me. I tried everything even sent a message to Help .

Thanks

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Hi, I got also the issue OCM won't appear. Tried to add by URL but this won't work as well. I got 2 subscriptions bioth with OCM , but the both doesn';t appear. Can you help me?