OCM Will not load

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Occasional Contributor

It was working earlier today and now I get this error

 

 

7 Replies
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Hi Roshan,

 

To troubleshoot the issue, please clear the cache of your IE browser with the steps below and check if the issue can be fixed.

  1. Please go to IE settings > General > Settings under Browsing history > Caches and databases.
  2. Delete cache files for the website "outlookapps.com".
  3. Then, restart Outlook 2016.

 

Regards,

Johnny

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I had tried that earlier as that was a solution in another thread. It did not solve the issue.

Here is the error I get when trying to log into the mobile app.
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We are having the same issue here as well.  We have about 30 people using OCM, and this has been intermittently affecting them for weeks now.  When it happens, generally the issue will correct after a day or so, then come back after a while, sometimes up to a week.

 

It's also affecting the standard search bar - if they try to search there, it gives them an error.  There is a link to click directly below the standard search that says "click here to search your local computer", and when you click that, the search works.  OCM doesn't work at all.

 

I've tried clearing out Outlook indexing and the outlookapps index via Internet Options.  Neither of these works.  When I clear out outlookapps, the error message changes from "Something went wrong null" to "Something went wrong, please try again".  I've also tried allowing the outlookapps to exceed size limits, and increased the warning levels.  

 

I need a solution to this issue ASAP, as these users specifically upgraded to Office 365 Business Premium to take advantage of OCM, and as of right now, they are frustrated because they never know when it will stop working for them.

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Ok thank you for the update. 50% of our team can access OCM and the other half cannot. Mine magically started working this morning. Glad to hear its not just our organization. This is really frustrating as we rolled it out earlier this week and it is frustrating the team out the gates. Everyone already wants to go back to excel. 

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Johnny- any other ideas? Mine started working but others in my organization cannot get it to work? 

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Hi Roshan,

 

Please try to reinstall add-in via the following steps.

  1. Open outlook manage app setting view: https://outlook.office365.com/owa/?path=/options/manageapps
  2. Select “outlook Customer manager” and click “-“ to uninstall
  3. Restart outlook
  4. Reinstall add-in by going to https://outlook.office365.com/owa/?path=/options/manageapps click “+” and select “Add from URL”

And use the address https://ocm.outlookapps.com/GetManifest

 

Regards,

Johnny

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Johnny thanks. We have been fighting this but after a few weeks it seems to be working for everyone. We related the above steps day before it worked.

The major issue we are now having is the deals and customers take over 3 hours to show up after original user inputs data. Original user sees the records. We are making it work by having updates done by COB but this seems counter intuitive to real time CRM updates. Any ideas? I see others in this comminity are having similar issues.