SOLVED

OCM: Side Panel Has No "pin" option

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New Contributor

Hi there,

 

I've googled and found article that explains how to pin the side panel open. It's really straight forward and simple, they show a screen shot with a pin next to the X for closing the panel. However on my install with OCM there is no pin available. See attached screen shot. Any ideas where it might have gone and how to get it to appear?

 

Thanks,

Phill

9 Replies
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Same issue! Been that way for almost 2 months now. Not bothering to open the trial to more users.
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Hi Phill,

 

Generally speaking, there is a pin button next to the X to pin the side panel open directly. From the picture you provided, I’d like to confirm what your Outlook client shows? 

 

Can you share your Outlook client version details by clicking File> Office Account? I suggest that you upgrade your Outlook client to 7628 version or later. Extract from article: Implement a pinnable taskpane in Outlook says: “Note: Pinnable taskpanes are currently only supported by Outlook 2016 for Windows (build 7668.2000 or later for users in the Current or Office Insider Channels, build 7900.xxxx or later for users in Deferred channels)”.

 

If you have installed this version, please let me know whether other add-ins have “pin” option.

 

Best Regards,

Shuman

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Hi Shuman,

 

Thanks for the response. I'm currently running:

Deferred Channel
Version 1609 (Build 7369.2127)

 

This is an Office 365 Business Premium install where my O365 Organization and account is configured for First Release for Everyone for All users but I'm still not able to get out of the Deferred Channel. I've already tried an uninstall/re-install to resolve that issue but I'm not able to get a newer version of office, i'm up to date. According to your note below I should be able to get 7900 or later in the Deferred Channel but the above is all I can get.

 

So I guess I'm SOL? It only works on newer versions and I can't get newer versions...

 

Regards,

Phill

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Solution

Hi Phill,

 

You are correct. The latest version in Deferred Channel is 7369.2127 and the latest version in First release for Deferred Channel is 7766.2076.

 

Based on my test, in Deferred Channel and First release for Deferred Channel, there is indeed no pin available in Outlook client. In this situation, to access "pin" option, I suggest that you wait for next Deferred Channel version or switch from Deferred Channel to Current Channel referring to this article: 

https://support.microsoft.com/en-us/help/3185078/how-to-switch-from-deferred-channel-to-current-chan....

 

Note: A Current Channel release is supported only until the next Current Channel release is available. No new security updates are provided for previous Current Channel releases.

Current Channel is expected to be released at least once each month. The release can contain new or updated features, security updates, and non-security updates

 

Thanks for your understanding.

Shuman

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Hi Phill,

 

Did you get a chance to check it? Please feel free to contact us if there is any further question.

 

Best Regards,

Shuman

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Hi Shuman,

 

Thanks for the reply. I downloaded the fix it tool and then my Office install was able to get out of the Deffered channel and into the early releases. This resolved the issue and the pin is now available. 

 

Thanks!

phill

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Will there be a pin option for Outlook on Mac OSX?

I am running Version 15.32 (170309) and there is no pin in the Outlook CM pane.
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Hi Andrew,

 

Based on my test, It is not available to access a pin option in Outlook for Mac client. I also think it is a good idea to make it. Can you submit your feedback to let our develop team value this idea and improve this feature?

Here is the link: https://outlook.uservoice.com/forums/407082.

 

 

Thanks for your understanding.

Shuman

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I had the same issue but resolved it by downloading the most recent version of Outlook 2016. Once that completed the pin was available.