OCM "You've singed out Goodbye" - now won't "Start over" - SOLVED

Highlighted
Contributor

Recently installed OCM. It is working in Mail online, but the add-in for Outlook (2016) desktop loads with a screen (see pic) that says, "You've singned out / Goodbye / We hope to see you again soon. You can start over any time. / Start over (button)". Clicking on the button does nothing.

 

Has this happened to you? Found the solution in another post with the answer from @Kanjie Wang Wang

 

1. Please go to IE settings > General > Settings under Browsing history > Caches and databases.

2. Delete cache files for the website "outlookapps.com".

3. Restart Outlook 2016.

 https://techcommunity.microsoft.com/t5/Outlook-Customer-Manager/Re-Can-t-sign-in-to-Customer-Managee...

 

OCM Start Over screen.png

0 Replies