OCM "You've singed out Goodbye" - now won't "Start over" - SOLVED


Recently installed OCM. It is working in Mail online, but the add-in for Outlook (2016) desktop loads with a screen (see pic) that says, "You've singned out / Goodbye / We hope to see you again soon. You can start over any time. / Start over (button)". Clicking on the button does nothing.


Has this happened to you? Found the solution in another post with the answer from @Kanjie Wang Wang


1. Please go to IE settings > General > Settings under Browsing history > Caches and databases.

2. Delete cache files for the website "outlookapps.com".

3. Restart Outlook 2016.



OCM Start Over screen.png

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