OCM Overview Tool isn't working

New Contributor

Similar Issue - OCM works with the preview for the e-mail item, but when I try to open the add-in at the bottom "Add-ins", I get the following message and it doesn't open with the "Overview Deck" for importing text and changing fields, etc.  This was installed on a prior mailbox and now is installed in a different mailbox.  It seems to be working correctly on the only mailbox I want it to work on for the preview items, but doesn't open up the deck tool.

Outlook Customer Manager
Track and grow customer relationships right within Outlook
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1 Reply

Hi Null,


Please clear the cache of your IE browser with the steps below and check if the issue can be fixed.            

1. Please go to IE settings > General > Settings under Browsing history > Caches and databases.               

2. Delete cache files for the website "outlookapps.com".               

3. Then, restart Outlook 2016.