OCM not saving contacts or allowing for contact search

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Occasional Contributor

This is my 3rd attempt to secure help. I've been waiting since 12/11 for Johnny Zhang to reply. I still cannot add a contact, make a contact via mail in Outlook that will save, or search contacts or make changes to contact in the contacts section of OCM.  Will someone please please please respond to me.  Thank you!

9 Replies
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Hi Laura,

 

Thanks for your feedback. Please work with us in this post to solve the problems.

 

After checking the Word file, I know that you encounter two problems when using OCM.

  1. Unable to search a contact in OCM.
  2. Unable to create a new task in OCM.

 

To check if the problem is related to the Outlook client or the OCM, please try searching a contact or creating a test task in the Outlook client.

 

Also, please tell us the detailed version of the Outlook client and give us the entire error message when you create the task for analysis.

 

Thank you.

Barry

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Barry, there is no error message - nothing happens.  As you can see from the examples I sent you.  Here are the problems:

  1. When I try to search a new contact nothing happens,
  2. When I try to add a new task while in OCM, it will add it in italics as shows but it will not populate the tasks. 
  3. I cannot connect a task created in tasks to an OCM contact. 
  4. I cannot add an OCM contact from mail.  T

his system of trying to work via email is inefficient.  I've been working trying to address this problem for 6 months which is a ridiculously long period of time for a business premium customer to have a problem.  If you're interested at all in customer experience a phone call is definitely warranted by now. I will be working in the office until 1:30 pm central.  I'm reachable at US 512-263-5208.

 

Thank you Laura

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Hi Laura, 

 

I'm following up internally to highlight this discussion. However, this community is not an official support community (as outlined in the Usage Agreement members are required to read during the registration process). The Tech Community is for sharing best practices and discussing technical matters. I understand your frustration here but this community is not officially staffed for support, the employees helping you are taking time out of their jobs to help clear up customer confusion. If you need ticketed and tracked support, you'll need to contact support.microsoft.com or go through your admin portal. If you prefer to use the Tech Community to try to get an answer, please be patient and respectful of the members on here trying to help. 

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I am confused. The MS support folks sent me here. My apologies. 

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Hi Laura,

 

Could you please try disabling the OCM add-in in Outlook Web App and re-enable it again to check if the problem can be solved?

 

Thanks,

Barry

Hi.  I tried that. It didn't work.  Thank you for the suggestion.

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Hi Laura

 

I am having some of the same problems as you.

 

I am currious - did you find a solution?

 

In advance, thank you.

 

Chr. Krogh

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I am still having this problem:(

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Not yet, still having the problem:(