OCM Hanging when creating a task or deal

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Occasional Visitor

I have just started using Outlook Contact Manager and when I go to create a deal or a task, it just hangs and the circle keeps going round, but nothing actually happens.  Can someone help??

5 Replies
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Hi Faye,

 

Could you please provide screenshots about the issue?

 

Also, please try the steps below:

1. Please go to IE settings > General > Settings under Browsing history > Caches and databases.

2. Delete cache files for the website "outlookapps.com".

3. Then, restart Outlook 2016.

 

Thanks,

Kanjie

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HI Kanjie Thanks for this, I'll try as suggested. How do I send a screen shot in this forum?
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Hi Faye,

 

1. Click Reply in the thread.
2. Click Photo and upload the screenshots.
1.png
3. After uploading and click Done.

 

Thanks,
Kanjie

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Hi Faye,

 

Did you get a chance to check the information above? Please feel free to contact me if any related assistance is needed.

 

Thanks,
Kanjie

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I'm having this same issue with outlook 365 application (on my desktop).  Did the clear cache and still hangs.  Any ideas?  OCM is sooo buggy.