04-09-2017 07:33 PM
04-10-2017 07:08 AM - edited 04-10-2017 06:57 PMSolution
1. Please go to IE settings > General > Settings under Browsing history > Caches and databases.
2. Delete cache files for the website "outlookapps.com".
3. Restart Outlook 2016.
If the issue persists, I've sent you a private message to collect more information for us to investigate the issue. You can click the envelope icon in the right corner to access it.
08-16-2017 12:13 PM
User gets this repeatedly when trying to use OCM in Outlook 2016. Same user is unable to modify contacts in OWA. Have removed and re-added Add-IN and have cleared cache and databases several times to no avail. Please advise.
I have a new installation and I am getting the same error any progress on the fix.
01-23-2019 03:18 PM
Hi - I also have this issue with the following Error Message: 2690-1548285215753 "Something Went Wrong, Please Try Again"
I've tried deleting the outlookapp from IE, but this doesn't help and the same issue seems to happen, even after restarting Outlook 2016.
Is there a better solution?
01-24-2019 01:59 AM
I'm having the same issue. I got a little further with the suggested action of deleting the cache files in IE, however, now the error displayed in Outlook is just a little different.
Translated the error reads: "Something went wrong. Please try again".
Hope you can help.
01-24-2019 08:24 AM
Same issue here. Same error in German language.
OCM appears like banana-ware* to me.
*ripens at the customers home
01-24-2019 08:35 AM
the error exists on my Computer in Outlook even without using IE at all.
Is there some help under development?
12-17-2019 04:22 PM
@ I get the message " Cannot start Microsoft Outlook. Cannot open the outlook window. the set of folders cannot be opened. An unexpected error has occurred."