OCM all working except module add-in element

Regular Visitor

I have Outlook 2016 64bit desktop installed. Outlook Customer Manager seems to be working fine, but the Module add-in element OCM.pngtells me that 'my office 365 subscription does not include Outlook Customer Manager'.  Clearly this is not true as it is working in the task pane and in OWA etc.


It works well in other users Outlook 2016 32bit. Could it be a 64bit issue?



2 Replies

David -- the wrong error message seems to appear. The module requires some components in the more recent version of Outlook. We will investigate this issue, but in the mean time, you can check your outlook version: https://techcommunity.microsoft.com/t5/Outlook-Customer-Manager/quot-Your-Outlook-is-our-of-date-quo...


Hi David,


I've got the updates that the issue has been fixed itself. Do you need further assistance about the issue?