OCM Add-in Not available for Office 365 Business Premium

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Occasional Contributor

I'm attempting to add two employee's to my OCM account. Setup for the first employee went smooth, however, for the second I cannot get the OCM add-in to show up. Any suggestions?

45 Replies
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Hi Tim,

 

About this issue, I would like to confirm the following information:

  1. Please let the user encounter the issue go to https://portal.office.com/account/#subscriptions > Subscriptions > check whether he/she have the Outlook Customer Manager license. See the screenshot below:ocm license.jpg
  1. Go to the Office 365 Mail settings
  2. OCM settings.png
  3. General > Manage add-ins > Check whether OCM is enabled for your account

add-ins.png

 If the settings above are all set, please wait for 24h and the OCM should appear.

 

Thanks,

Amanda

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Working now... Thanks

 

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Hi Tim,

I'm very glad that the issue has been resolved. If you have any other questions when using OCM in future, please feel free to post a new thread in our forum.

 

Thanks,

Amanda

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Hi,

 

I am experiencing a similar issue in accessing OCM.

 

At http://portal.office.com/account/#subscriptions my OCM license is being correctly listed, but in the Office365 Mail settings, General, Manage add-ins page OCM add-in is not present instead (and OCM button does not appear in my Outlook ribbon).

 

Can you please suggest anything? Thanks in advance,

 

Matteo

 

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Hi Matteo,

To investigate this issue, I have sent you some information via PM. You can click the envelope icon in the right corner to access it.

Thanks,
Amanda
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Hi Amanda,

 

I also have Office 365 Business Premium but don't have Outlook Customer Manager. I purchased this version of Office 365 precisely because I wanted OCM, but it's not there in either OTW or in Outlook 2016, which I installed from the link on my O365 page.

 

Is there anything I can do to have it enabled?

 

Paul

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p.s. In My Account/Subscriptions there is no listing for Outlook Customer Manager, but it does clearly say "Office 365 Business Premium"

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Hi Matteo,

Thanks for your PM.

I'm very glad that the issue has been resolved. If you have any other questions when Outlook Customer Manager in future, please feel free to post a new thread in our forum.

Thanks,
Amanda
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HI Paul,

 

I suggest log an Office 365 admin acocunt into Office 365 Admin Center, click User> Active User> then double click the user. In the opening page, click edit behind Product Licenses to check if you have Outlook Customer Manager On. See the screenshot below:

OCM license.jpg

Thanks,

Amanda

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Hi Amanda,

 

When I looked in that location, Outlook Customer Manager was On. Restarting Outlook on the desktop this afternoon and it showed up, though it wasn't there this morning. Perhaps it just took extra long, for whateve reason, to activate for me.

 

Many thanks for your help.

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Hi Paul,

Great! I'm very glad to hear Outlook Customer Manager works for you. And feel free to post a new thread in our forum when you encounter any OCM issues in future.

Thanks,
Amanda
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HI,

 

same for me.

 

I have the license in the Admin panel, see attach.

But not showing in Add-Ins.

 

Pls help.

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Hi Christophe,

 

From your screenshot, I found that there are no Outlook Customer Manager license included in your account. In this situation, the OCM will not appear in the add-ins. So I suggest you reconfirm if your account have the this license.

   

Please log your Office 365 admin acocunt into Office 365 Admin Center, click User> Active User> then double click the user. In the opening page, click edit behind Product Licenses to check if you have Outlook Customer Manager On. See the screenshot below:OCM open.jpg

 

Thanks,

Amanda

 
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I'm experiencing the same problem.

 

At http://portal.office.com/account/#subscriptions my OCM license is correctly listed, but in the Office365 Mail>General>Manage add-ins page OCM add-in is not listed. Help please :)

Thanks!

B

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I'm also missing OCM. It's enabled in the Admin Center>User Licenses. It's not showing up in my Settings>Mail>add-ins list though.

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Hi Christophe,

Did you try my suggestions? Could you please share with any updates?

Thanks,
Amanda
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Hi B,

To further investigate this issue, I have sent you some information via PM, please check.

Thanks,
Amanda
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Hi Matthew,

To further investigate this issue, I have sent you some information via PM, please check.

Thanks,
Amanda
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I've done all these steps, when I select the OCM button in my Safari web browser I receive the following error "Something went wrong Please make sure your browser settings allow cache creation."