SOLVED

OCM Add-In Error

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Occasional Contributor

I get the message " ADD-IN ERROR Sorry, we had to restart because this add-in wasn't responding." I can click "Restart" which brings it up for a few minutes and then crashes again. The error message stays the entire time (just in a collapsed form, so I just see the red X in the left hand corner).

37 Replies
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@Simone Christoph, thanks for reporting the issue. We are working on a fix to address this issue - and should release the fix this week.

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Thanks!
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Do you have an update on the fix?

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We deployed a fix last night -- are you still seeing the issue?
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yes

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Thanks for the confirmation. I send you a private message for contact information so we can call to diagnose your issue.
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I am having the same issue, where is the release fix?
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We have released the fix last week to reduce the chance you will run into this. If you still seeing the issue, please contact office support
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Hi Welly, 

 

I am still having the same issues. How is it going on the fix?

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Hi Simone,

We have issued some fixes that may help with the add-in error. I will contact you to understand your issue.

Welly

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I keep running into this message also (Add-in Error, Sorry, we had to restart because this add-in wasn't responding.) Is there something I can do to resolve this?
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i have the same error

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I"m getting the same error

 

Can someone reassure me that there is actually light at the end of this tunnel.  Does anybody have Outlook Customer Manager working and syncing between multiple computers and users?  I'm beginning to believe that this program is not working and we are all wasting our time.

 

Someone, please tell me they have it working.

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we're having exactly the same problem

 

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Hi, I have the same issue, has the fix been issued yet and where do i find it?
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No, unfortunately, they have not been able to fix it yet.

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Ditto Here.  We have been waiting for this software a long time!!

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yes....need a fix, please help!

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I am having the same issue from multiple accounts within the organization
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Same issue here

I've spend several hours with Microsoft support.  They confirm that it is a known "issue" and the engineers are working on it.  To their credit they captured detailed information, tracking logs and screen shots to better understand the error.

 

To Microsoft's discredit, they forced me and many others to move from Office 2013 BCM, which worked, to Office 2016 and Outlook Customer Manager, which quite simply is a good idea but does not work at all.  As a company we have lost tons of valuable information, wasted many hours trying to get data info something that does not work and they have no idea when it will be working.  This is not an incovenient bug.  This is a system that does not work, period.

 

I'm waiting for an announcement from Microsoft of a re-release of a version of Outlook Customer Manager that works.

 

Do not waste any time on using this program at the present.  It simply does not work.

 

We are back to the drawing board trying to develop a new Customer Management System suitable for a small business, that works.  We are working out solutions using existing tools in Office 365 SharePoint.

 

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Solution

We are working on the fix for the add-in errors and treat this as our top priority. There are multiple root causes of the issue and depending on your data, you may be running into different issues (but all resulting in a similar add-in error in the UI). We rolled out the fix to one of the main issue late last week and will release the fixes for the remaining issues in the next few weeks. If you are blocked with this issue, please contact me via private message for a possibility to get the fix to your account sooner. 

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I had this add-in error for a month now and Microsoft has yet to fix this. Each week I check back and get the same answer. We are still working on a fix. Ahhhh!!!

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Hi,

We are also seeing the Outlook Customer Manager Add-In Error: This add-in is not responding.... We have tried the recommended fixes around "contacts" (removing outlookapps.com from IE Caches & Databases, and rebuilding the MS Outlook index) but the error still persists.  When selecting a contact, the message "Loading activities" displays for a time (minuites), sometimes details are displayed, sometimes we see the error.  It just seems very intermittent and flakey.  Using Outlook 1706 (Build 8229.2103) on Windows 7 and 10

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@Nick Carnall - I sent you a private message with my contact information to get the fix earlier.

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Mr. Welly Lee

Please send me a private message with your contact information so I also can get the fix for the "Add-In Error > Not Responding"

Chris Fergeson
281.300.1601 (m)
chris.fergeson@signaltwoway.com (preferred email)
info@signaltwoway.com
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Please post the secret fix for the Plugin error.  "Add-In Error" "Sorry, we had to restart because this add-in wasn't responding....". Unable to resolve this error have tries all postingg. Why will you not post the possaible resoultions. lease contact me. 

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Can I also receive the FIX information, please just post it?????

 

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Welly,

 

could you also send me the fix please sean.hodgkinson@lankem.co.uk

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Sean -- we will contact you to preview the fix

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Hi Keith,

We are testing that we plan to release broadly to everyone early next month. We will contact you separately if you would like to get the preview version of the fix earlier.

Welly
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Hello,

 

I have a client who is testing this that is getting the same errors with the add-in.  Any chance we can get in on the preview fix?

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I am so frustrated wih this add in.

 

I was so looking forward to it. Has anyone found a fix yet?

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Has anyone found a fix yet? 

 

I so want this to work

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we're having exactly the same problem

 

 Please add me to the list of people that you will let the fix be know to ASAP.  Thank you!

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Thank you for reporting this issue and following up with us! We have been working on it and have deployed a fix. It should have automatically updated for you. Let us know if you still find issues with this. 

Here is more information on what changed: https://techcommunity.microsoft.com/t5/Outlook-Customer-Manager/Outlook-Customer-Manager-August-upda... 

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problem add-in