Not Able to Save Contacts in Customer Manager Deals

Highlighted
Occasional Visitor

Hi,

 

I am a new user to Outlook Customer Manager. I have not been able to successfully add and save contacts under CM Deals. When I enter in the contact it recognizes the contact and saves it. However, when I close out and access the Deal again, the Contacts state 0 (they disappear!). I have contacted MS Support and we were not able to resolve this issue. 

 

Any help is appreciated!

 

 

1 Reply
Highlighted

Hi Tracy Fisk,

 

Have you tried deleting IE caches? If not, please try to delete it and check how it goes. 

 

1. Please go to IE settings > General > Settings under Browsing history > Caches and databases.

2. Delete cache files for the website "outlookapps.com".

3. Then, restart Outlook 2016. 

 

Regards,

Leo