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Not able to open Sharepoint folder from a Deal

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Occasional Contributor

Hi,

 

We are able to add and edit files from a deal but when we click on the "SharPoint Icon" to open the folder on SharePoint it opens a blank window.   No errors in the window or application

 

Paul

 

 

 

 

2 Replies
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Hi Paul,

 

Please access to the SharePoint Online with your Office 365 account to check whether it shows a blank window. Meanwhile, please let other users in your organization try accessing the SharePoint follow the way you mentioned above on your Outlook client to confirm whether this issue also occurs with his Office 365 account.

 

Moreover, please clear the cache of your IE browser with the steps below and check if the issue can be fixed. 

1. Please go to IE settings > General > Settings under Browsing history > Caches and databases. 

2. Delete cache files for the website "outlookapps.com". 

3. Then, restart Outlook 2016. 

 

Regards,

Rudy

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Hi Paul,

 

Have you referred to my reply? please give us any update at your convenience.

 

Regards,

Rudy