New deals don't appear in deals list

Regular Contributor

In Outlook 365 desktop app on Window, using Outlook Customer Manager.


User creates a new deal. Fills out the required info, hits save. Deal doesn't appear in the list of deals. No filter is applied. After a few minutes/refreshes, it does appear in the focused pane, but it never appears in the main list. It is included in the summary count of open deals, however. 






2 Replies

Hi Bob,


Have you already tried to help the user clear IE cache? If not, please try to clear the IE cache for the user and check how it goes. 




Hi Bob,

I tried recreating this , when I hit save , it loads for more than 5 seconds but it does appear in focused pane as well as in the main list

May be its very specific to your app and I do not see anything reported to MS on this ... its worth removing and reinstalling the Outlook desktop app.

Hope this helps,