Loads forever when I try to update a contact information

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New Contributor

OCM - Loads forever when I try to update a contact information

 

Done with

Recreating ost file

Cleared cache and cookies
Reset IE.
Deleted %temp% files
Installed office updates

deleted the office file cache folder - C:\Users\Username\AppData\Local\Microsoft\Office\16.0\OfficeFileCache

Deleted Database file for outlook.apps > inetcpl.cpl > Settings > Cache and databases > deleted the db file - outlook apps

 

1 Reply
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Hi John,

 

I’d like to confirm if the issue only happens to one specific contact. If yes, you may consider removing it and re-adding it.

 

If the issue affects all the contacts, please switch another network connection to verify the result.

 

Please also reinstall the OCM app via the steps below  to check if it helps.

 

Go to https://outlook.office365.com/owa/?path=/options/manageapps click “+” and select “Add from URL”. And use this link: https://ocm.outlookapps.com/GetManifest

 

Note: please backup all the data before reinstalling.

 

Thanks,

Leo