How to enable OCM on Outlook ribbon

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Microsoft

Outlook Customer Manager (OCM) requires email reading pane turned on. If you turned off outlook email reading pane, you will see OCM button disabled:

OCM Grayed Out.png

 

To enable OCM, turn on the reading pane - by selecting reading pane to "right" or "bottom"

OCM Grayed Out2.png

 

After turning on reading pane, OCM button is shown enabled

OCM Grayed Out3.png

 

 

3 Replies
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Dear Friends,

 

I select Reading pane Right, and botton but the  OCM button continus disabled :( how can I enable it?

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Solved, i reinstall office and its works :)


@Rande Rodrigues wrote:

Dear Friends,

 

I select Reading pane Right, and botton but the  OCM button continus disabled :( how can I enable it?


 

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HEllo Range,

 

         I have tired everything and nothing to make the OCM ribbon reappear. I have reinstalled and took off and opened a ticket to the office365 helpdesk to reput the OCM because the problens it has. it does not appear the ribbon.