How to disable Outlook Customer Manager

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New Contributor

We have a number of customers that we sell Office 365 Business Premium for - as well as Dynamics 365. I cannot see anyway to disable the Outlook Customer Manager via a subscription level or anywhere in the Portal UI. I suspect it's a powershell command?

 

Outlook Customer Manager blurs the lines with existing Dynamics 365 instances and causing customers to become confused. 

31 Replies
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Hi Chris,

 

It is a pity you would like to disable this feature.

You can remove OCM licenses in Office 365 portal to disable this feature: use an admin account to log into Office 365 portal> Users> Active users> select one user> double click> Edit product licenses> turn Outlook Customer Manager off.

 

Wish we can provide OCM support or any service for you in future.

 

Regards,

Shuman

 

 

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I can see nowhere that OCM is listed to turn it off
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Shuman - I think you will find that your answer is wrong. Have a look for yourself. I guarantee that you cannot find it where you suggested.
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Hi Chirs,

 

Maybe I didn't make it clear. To disable OCM, we can remove OCM licenses in Office 365 portal and turn OCM license off as the image below shows.

 

001.PNG

 

If anything is unclear, please don't hesitation to post back.

 

Regards,

Shuman

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This is driving me mad.

 

I go into Store, uninstall the Customer Manager and every day it comes back.

 

I DO NOT WANT TO USE THIS! IT HAS NO BENEFIT FOR ME!!

 

I now have multiple "Outlook Customer Manager" folders which I cannot remove. 

 

Screen Shot 2017-07-18 at 10.25.12.png

 

Your suggestion as to how to diable this is not showing up at all in my preferences

 

Screen Shot 2017-07-18 at 10.16.46.png

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I'm in the same boat as Chris.

 

Capture.GIF

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And again, it turns up unbidden and definitely unwanted, bringing with it YET ANOTHER folder that I can't delete.

 

Screen Shot 2017-07-19 at 09.17.51.png 

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Hi All,

 

I totally understand your experience and will try my best to help you in this thread. I have involved our related team on this issue and keep you updated there as soon as possible.

 

Thanks for your understanding and patience.

Shuman

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Hi All,

 

Thanks for your patience. After investigation on this issue, we find a method about how to delete folders. I have replied to you separately in private message. You can click the envelope in the right corner to access it.

 

Regards,

Shuman

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Same issue for me. I'm on Office 365 Premium, and there is no separate licese for Outlook Customer Manager. We want this to be hidden from all users' Outlook--99% of our users don't manage customer relations like this and it's just another unused feature.

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a) doesn't work

b) doesn't address the fundamental issue that no many times I uninstall the Outlook Customer Manager Add-in, Outlook promptly reinstalls it every time.

 

I have actually gone into 0365 Admin and disabled Store bt this doesn't appear to have any effect either:

 

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I don't see Outlook Customer Manager at all - like everyone else as well.

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I am also unable to see anyway to disable the Outlook Customer Manager.  I do not have this option in the O365 admin panel.

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All gone quiet....

This is STILL an issue and has NOT been resolved.

What is happening with this?
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I've noted that it's still not available to disable still in Office 365. This has been going on for sometime and I'm really suprised that it's not been rectified.

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SOURCE: https://support.microsoft.com/en-nz/help/3209493/-to-assign-a-license-that-contains-outlook-customer...

 

To work around this issue, disable Outlook Customer Manager and Exchange Online for the Office 365 account. To do this, follow these steps:

  1. Connect to Exchange Online by using remote PowerShell. For more information, see Connect to Exchange Online Using Remote PowerShell.
  2. Run the following command to retrieve the Office 365 AccountSkuID:

    Get-MsolAccountSku 
  3. Run the following command, where <SKU_ID> is the AccountSkuID that you obtained in step 2:

    $LO = New-MsolLicenseOptions -AccountSkuId <SKU_ID> -DisabledPlans "EXCHANGE_S_STANDARD", "O365_SB_Relationship_Management" 
  4. Run the following command, where <TARGET_USER_ADDRESS> is the email address of the user.
    Set-MsolUserLicense -UserPrincipalName <TARGET_USER_ADDRESS> -LicenseOptions $LO 
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Why on Gods Good Green Earth would I want to "Disable Exchange Online for the Office 365 account"???

What possible reason do you have for thinking that this is an acceptable solution?
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I don't know why you would want to do that, but you might want to read the whole article. You know, the bit where it explains how to disable Outlook Customer Manager. Lets dive deep into this 4 step guide:

 

 

  1. Connect to Exchange Online by using remote PowerShell. 
  2. Run the following command to retrieve the Office 365 AccountSkuID:

    Get-MsolAccountSku 
  3. Run the following command, where <SKU_ID> is the AccountSkuID that you obtained in step 2:

    $LO = New-MsolLicenseOptions -AccountSkuId <SKU_ID> -DisabledPlans "EXCHANGE_S_STANDARD", "O365_SB_Relationship_Management" 

    See what I did there?
    1.jpg
  4. Run the following command, where <TARGET_USER_ADDRESS> is the email address of the user.
    Set-MsolUserLicense -UserPrincipalName <TARGET_USER_ADDRESS> -LicenseOptions $LO