Greyed Out Tasks

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Occasional Contributor

Does anyone know why these tasks are grey out and I can't click them?  I can't even click the main tasks?? 

1 Reply
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Hi Joe,

 

May I know if you are talking about task in Outlook OCM? If so, I suggest you re-install the OCM add-ins to see if it makes a difference. The detailed steps are

We can try the following steps to reinstall add-in.

  1. Open outlook manage app setting view: https://outlook.office365.com/owa/?path=/options/manageapps
  2. Select “outlook Customer manager” and click “-“ to uninstall

 

  1. Restart outlook
  2. Reinstall add-in by going to https://outlook.office365.com/owa/?path=/options/manageapps click “+” and select “Add from URL”

And use https://ocm.outlookapps.com/GetManifest

 

Regards,

Alan