Greyed Out Tasks

Occasional Contributor

Does anyone know why these tasks are grey out and I can't click them?  I can't even click the main tasks?? 

1 Reply

Hi Joe,


May I know if you are talking about task in Outlook OCM? If so, I suggest you re-install the OCM add-ins to see if it makes a difference. The detailed steps are

We can try the following steps to reinstall add-in.

  1. Open outlook manage app setting view:
  2. Select “outlook Customer manager” and click “-“ to uninstall


  1. Restart outlook
  2. Reinstall add-in by going to click “+” and select “Add from URL”

And use