SOLVED

Exporting Customer Data into CSV

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Occasional Contributor

Hello,

 

We are attempting to export customer data out of OCM using the Data>Export button in the top ribbon of Outlook>Add-Ins>OCM.

 

However, I am receiving errors related to XML styling as per attached screenshot.

 

We need to export this data to proceed with a marketing campaign. Appreciate any thoughts.

12 Replies
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To be clear, neither nested option from the Export button works.

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Hi Paul,

Out related team has been aware of this issue and working on a fix of it. As a temporary workaround , you can switch your default browser to Edge.

Thanks,
Amanda
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Hi Amanda,

 

Thanks for replying. Both export functions were unsuccesful using Edge as the default browser.

 

Please see attached screenshot.

 

Any additional thoughts or workarounds?

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Hi Paul,

About this issue, I am doing consult now. We will post back once getting any updates.

Thanks,
Amanda
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Hi Paul,

Our related team has been aware of this issue and working on a solution.

As a workaround in the mean time, you have to switch to IE, export, then change back to edge.

Thanks,
Amanda

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Solution

Hi Paul,

Thanks for your patience. Could you try to make Internet Explorer to default browser? Let me know if it works.

  1. Start -> type Default app settings.
  2. In the search results, select Default app settings.
  3. Under Web browser, select the browser currently listed, and then select Internet Explorer.

Regards,

Johnny Zhang

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Hello,

 

That worked! In the future, we will make sure IE is our default browser when exporting.

 

It would be nice if the export feature worked without changing our default browser from Firefox, but this workaround is reasonable.

 

Thanks, Microsoft team.

 

Best,

Paul

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Hi Paul,

I'm very glad that the workaround works for you. And also our related team is working for the fix.

Thanks for your understanding.

Amanda
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I still face the problem. No bug fix?
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Hi Bruno,

 

There's a workaround listed above that worked for me (making IE default app temporarily to export).

 

I am unsure if a fix has been implemented, but the aforementioned should work for now.

 

Best,

Paul

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Hi Paul,

thanks for your suggestion, the workaround also work for me.
That workaround was suggested on this thread since last August, I was looking for a solution in order to propose OCM in my company as a stable software.

Ciao,
Bruno
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I can export customer data to Excel. But everytime it is random data. And everytime it is only 251 records (and we have 500)  Please help