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Highlighted
New Contributor

Hi,

 

I started using Outlook Customer Manager today. Initially, I had issues and could not enter anything at all. I then followed a thread which advised to clear the IE cache, which I did. That seemed to solve the problem.

But what happened in the meantime, somehow, is that I got over 4000 duplicate entries of the same company - the last on I had tried to add prior to clearing the cache.

Is there any quick and easy way to delete all those duplicates?

 

Thanks

20 Replies
Highlighted
Solution

Hi Daniel,

 

Does “4000 duplicate entries” mean that “4000 duplicate contacts”? If yes, you can bulk delete contacts under Outlook 2016 client People tab.

a.PNG

 

Then, you can filter the contact you want and remove them.

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Note: please back up all Outlook contacts before doing this to avoid mistaken deletion.

 

After doing this, try to force update the OCM contacts by clearing the IE cache as you did before. Restart Outlook client to see if everything works fine.

 

If it is different between this scenario and yours, please provide the following information:
1. A
screenshot showing "4000 duplicate entries". 

2. What causes "4000 duplicate entries", such as importing contacts.

 

Best Regards,

Shuman

 

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Hi Daniel,

 

Did you get a chance to check the information above? Please feel free to contact me if any related assistance is needed.

 

Best Regards,

Shuman

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THanks, this worked.-
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Dear Shuman,

 

I experienced the same issue like Daniel. I have 1949 (after deleted manually some) duplicated Companies on the OCM. Step by Step what I did before this issue (I am not sure when it created the duplicated entries on the Companies db).

 

1) I Imported the Companies on the OCM (the duplicated company was not in the list)

2) I receive an email from a new potential customer on my Outlook Inbox which I did not have on my Contacts db

3) I created the contact when I was reading the email from the OCM Panel.

4) The contact was created but at the time I was trying to create the Company (Obras ARgentinas) from the OCM Panel, the OCM Panel was stuck.

5) Ignoring the duplication issue, I have tryed three more times to create the Company from the OCM Panel on the email. Unfortunatelly was always stuck.

 

Thanks!

 

 

Capture.JPG

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Hi Patricio,

 

For the question “duplicated Companies”, it is different from deleting Contacts. I am consulting our related team about how to delete it.

 

For the question “stuck Companies”, to assist you more effectively, can you share some reproduce screenshots? If conveninent,  a short video via any method you want will be appreciated.

 

Thanks for your time and effort.

 

Best Regards,

Shuman

 

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Shuman,

 

About duplicated, if you can help me at least to massive delete the duplicated entries, will be apreciate. 

 

Regarding the Company Creation Stuck from the email, I recorded a video for you. So far, I cannot reproduce the massive duplication event which originaly created the 2,000 companies. 

 

https://youtu.be/8-rYrFPL_oQ

 

Thanks in advance.

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Hi Patricio,

 

Thanks for your information. I am consulting our related team about duplicated companies. I will inform you as soon as possible if I get any update.

Regarding “Company Creation Stuck”, have you tried to clear the cache of your IE browser?

1. Please go to IE settings > General > Settings under Browsing history > Caches and databases.

2. Delete cache files for the website "outlookapps.com".

3. Then, restart Outlook 2016. Hope this helpful.

 

Best Regards, 

Shuman

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Shuman,

 

“Company Creation Stuck” was solved with the cleanup of the cache! Thanks!

 

Whenever you have any idea on the duplicated companies... will be welcomen.

 

Thanks!

 

Patricio.-

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Hi Patricio,

 

Glad to hear that one of the problems has been resolved. About “duplicated companies”, we are working on this. I will get back to you at earliest once there is any update.

 

Thanks for your patience.

Shuman

 

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Ok. You know that I have to clear the outlook cahche very often in order to avoid the clocking when creating a Comapny from the OCM Panel inside the email.  Any idea what is causing the cache corruption?

 

Thx!

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Hi Patricio,

 

In genarel, clearing a cache should be a one time thing. Given that you are still experiencing issue after clearing cache, please share a log via private message I have sent to you for further analysis.

 

Best Regards,

Shuman

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Hi Patricio,

 

Thanks for your private message. When we analyze this log, I'd like to confirm whether this is the log after you experiencing an error. If yes, can you share a log when this issue is occuring? In this way, we can troubleshoot from it. 

 

Tip: Please also share the log in private message from privacy concern. 

 

Best Regards,

Shuman

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Hi Patricio,

 

As I menioned above, if this is the log after you experience this issue, can you share it again via private message? We need a log when the issue is occuring to further analysis.

 

Thanks for your time.

Shuman

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Shuman! Sorry... working on other stuff.  Here the log during the action. At the time I got the log, the OCM Panel from the email to create the Company was clocking without response for at least 4min... and continue...

 

Capture.JPG

 

 

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Hi Patricio,

 

Thanks for your information. We will analyze this log and keep you updated.

 

Thanks for your patience.

Shuman

 

 

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Hi Patricio,

 

The original log is not achievable now. It seems that the attachment cannot be downloaded from my side at this time, could you paste the complete log in private message as before?

 

Thanks for your understanding and time.

Shuman

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I have the same problem: 

- I created a contact person from a unexisting company

- while creating the contact I created the company (new company)

- spinner kept on going

 

result : 600 companies with the same name are now in my OCM

 

How can I delete them ?

Thanks for your anwser.

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Hi Peter,

 

Thanks for your report. To more dedicated assistance, I have replied to you in your own thread. Let us focus on it.

 

Regards,

Shuman

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What you need to do is download Outlook Customer Manager on iphone or ipad.  Then go to deals you can swipe left and it will delete the deal.  It's one at a time use left hand to swipe left and right to tap delete.  It took me 45minutes to delete 4000 deals, but way less time than outlook office current way. Then refresh your outlook desktop app.  

 

As far as I know they don'y have a companies section on the ios app...but it sure is a good thing I keep having to solve Microsoft's tech issues.  Hey Gates, give me a call I'll help you out...although I have no background in programming, lol!

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Has there been any progress in resolving the problem?  I have 890 instances of the same company.

 

I have tried deleing them from Outlook on Windows, from the web and from iOS clients but with no success.

 

I can't roll this out to our company with the database in this state.

 

Regards

 

Rob