Home

Deals & Companies not being shared

%3CLINGO-SUB%20id%3D%22lingo-sub-508111%22%20slang%3D%22en-US%22%3EDeals%20%26amp%3B%20Companies%20not%20being%20shared%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-508111%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20there%2C%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3Ewe%20want%20to%20share%20the%20companies%20and%20deals%20inbetween%202%20accounts.%20Both%20have%20the%20appropriate%20license%2C%20and%20can%20use%20the%20OCM.%26nbsp%3B%3CBR%20%2F%3EAll%20contacts%20and%20deals%20are%20shared%20trough%20the%20%22Share%22%20button.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20have%20made%20a%20ticket%26nbsp%3B%5B%20%23%3A13325594%5D%2C%20they%20checked%20everything%2C%20and%20all%20is%20setup%20in%20O365%20as%20it%20should.%3CBR%20%2F%3E%3CBR%20%2F%3EWhat%20I%20tried%20on%20my%20local%20system%3A%3C%2FP%3E%3CP%3E-%20reinstall%20mailbox%3B%3C%2FP%3E%3CP%3E-%20reinstall%20office%2C%20then%20mailbox%3B%3C%2FP%3E%3CP%3E-%20Make%20a%20completly%20seperate%20account%2C%20where%20I%20only%20used%20office%20365%3C%2FP%3E%3CP%3E-%20reinstall%20windows%2010%2C%20then%20office%2C%20then%20mailbox%3C%2FP%3E%3CP%3ENone%20of%20above%20worked.%3C%2FP%3E%3CP%3EI%20also%20read%20about%20the%20solutions%20in%20other%20post%20(mostly%20same%20solutions%20as%20above)%2C%20but%20nothing%20works!%3CBR%20%2F%3EAnyone%20got%20a%20solution%20to%20this%2C%20cause%20untill%20now%2C%20we%20are%20unable%20to%20solve%20this.%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-508111%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EOutlook%20Customer%20Manager%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-557233%22%20slang%3D%22en-US%22%3ERe%3A%20Deals%20%26amp%3B%20Companies%20not%20being%20shared%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-557233%22%20slang%3D%22en-US%22%3E%3CP%3EHello%20Brijn%2C%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3E%3CSPAN%3ESorry%20for%20the%20late%20reply.%20%3C%2FSPAN%3E%3CSPAN%3EDoes%20everything%20work%20now%3F%20If%20issue%20persists%2C%20please%20update%20your%20Outlook%20client%20to%20the%20latest%20version%20in%20Monthly%20Channel%3A%20%3C%2FSPAN%3E%3CSTRONG%3E1904%20(Build%2011601.20178%20Click-to-Run)%3C%2FSTRONG%3E%3CSTRONG%3E.%20%3C%2FSTRONG%3E%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3EFeel%20free%20to%20let%20us%20how%20it%20goes.%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3EMeanwhile%2C%20may%20I%20also%20know%20if%20this%20issue%20has%20occurred%20recently%3F%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3ERegards%2C%3C%2FP%3E%0A%3CP%3ERudy%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-574871%22%20slang%3D%22en-US%22%3ERe%3A%20Deals%20%26amp%3B%20Companies%20not%20being%20shared%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-574871%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F43843%22%20target%3D%22_blank%22%3E%40Rudy%20Xu%3C%2FA%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EUnfortunatly%20not.%20The%20problems%20persists.%20I%20have%20updated%20a%20couple%20of%20days%20ago%20to%20the%20mentioned%20version.%20Been%20using%20Outlook%20on%20a%20daily%20basis%2C%20but%20the%20accounts%20and%20deals%20aren't%20shared%20yet%20between%20the%202%20accounts%20(which%20I%20have%20both%20on%20outlook%20installed).%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20haven't%20been%20able%20to%20get%20OCM%20share%20deals%20and%20contacts%20at%20all.%3C%2FP%3E%3CP%3ESo%20the%20problem%20has%20been%20there%20since%20the%20beginning%20I%20started%20using%20it.%3CBR%20%2F%3E%3CBR%20%2F%3EHope%20that%20answers%20your%20questions.%20If%20not%2C%20please%20don't%20hesitate%20to%20ask.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EKind%20regards%2C%3CBR%20%2F%3E%3CBR%20%2F%3EBram%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-579461%22%20slang%3D%22en-US%22%3ERe%3A%20Deals%20%26amp%3B%20Companies%20not%20being%20shared%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-579461%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F331264%22%20target%3D%22_blank%22%3E%40Brijn%3C%2FA%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%20style%3D%22margin%3A%200in%3B%20font-family%3A%20Calibri%3B%20font-size%3A%2011.0pt%3B%22%3EHello%20Bram%2C%20thanks%20for%20your%20reply.%3C%2FP%3E%0A%3CP%20style%3D%22margin%3A%200in%3B%20font-family%3A%20Calibri%3B%20font-size%3A%2011.0pt%3B%22%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%20style%3D%22margin%3A%200in%3B%20font-family%3A%20Calibri%3B%20font-size%3A%2011.0pt%3B%22%3EMay%20I%20know%20if%20those%202%20accounts%20are%20in%20the%20same%20tenant%20and%20have%20the%20same%20domain%20suffix%3F%20If%20so%2C%20you%20should%20can%20see%20the%20shared%20deals%20and%20companies.%20In%20this%20case%2C%20please%20capture%20a%20fiddler%20trace%20when%20you%20reproduce%20this%20issue.%20Note%3A%20please%20share%20a%20new%20test%20deals%20or%20companies%20and%20let%20us%20know%20its%20name%20for%20better%20filter%20the%20trace.%20For%20privacy%20concern%2C%20we%20will%20send%20you%20a%20private%20message%20to%20collect%20it.%3C%2FP%3E%0A%3CP%20style%3D%22margin%3A%200in%3B%20font-family%3A%20Calibri%3B%20font-size%3A%2011.0pt%3B%22%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%20style%3D%22margin%3A%200in%3B%20font-family%3A%20Calibri%3B%20font-size%3A%2011.0pt%3B%22%3EAlso%2C%20let%20us%20know%20that%202%20accounts'%20username%20in%20that%20private%20message.%3C%2FP%3E%0A%3CP%20style%3D%22margin%3A%200in%3B%20font-family%3A%20Calibri%3B%20font-size%3A%2011.0pt%3B%22%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%20style%3D%22margin%3A%200in%3B%20font-family%3A%20Calibri%3B%20font-size%3A%2011.0pt%3B%22%3ERegards%2C%3C%2FP%3E%0A%3CP%20style%3D%22margin%3A%200in%3B%20font-family%3A%20Calibri%3B%20font-size%3A%2011.0pt%3B%22%3ERudy%3C%2FP%3E%3C%2FLINGO-BODY%3E
Highlighted
New Contributor

Hi there,

 

we want to share the companies and deals inbetween 2 accounts. Both have the appropriate license, and can use the OCM. 
All contacts and deals are shared trough the "Share" button.

 

I have made a ticket [ #:13325594], they checked everything, and all is setup in O365 as it should.

What I tried on my local system:

- reinstall mailbox;

- reinstall office, then mailbox;

- Make a completly seperate account, where I only used office 365

- reinstall windows 10, then office, then mailbox

None of above worked.

I also read about the solutions in other post (mostly same solutions as above), but nothing works!
Anyone got a solution to this, cause untill now, we are unable to solve this. 

3 Replies
Highlighted

Hello Brijn,

 

Sorry for the late reply. Does everything work now? If issue persists, please update your Outlook client to the latest version in Monthly Channel: 1904 (Build 11601.20178 Click-to-Run).

 

Feel free to let us how it goes.

 

Meanwhile, may I also know if this issue has occurred recently?

 

Regards,

Rudy

Highlighted

@Rudy Xu 

 

Unfortunatly not. The problems persists. I have updated a couple of days ago to the mentioned version. Been using Outlook on a daily basis, but the accounts and deals aren't shared yet between the 2 accounts (which I have both on outlook installed).

 

I haven't been able to get OCM share deals and contacts at all.

So the problem has been there since the beginning I started using it.

Hope that answers your questions. If not, please don't hesitate to ask.

 

Kind regards,

Bram

 

Highlighted

@Brijn 

 

Hello Bram, thanks for your reply.

 

May I know if those 2 accounts are in the same tenant and have the same domain suffix? If so, you should can see the shared deals and companies. In this case, please capture a fiddler trace when you reproduce this issue. Note: please share a new test deals or companies and let us know its name for better filter the trace. For privacy concern, we will send you a private message to collect it.

 

Also, let us know that 2 accounts' username in that private message.

 

Regards,

Rudy