Deals & Companies not being shared

New Contributor

Hi there,

 

we want to share the companies and deals inbetween 2 accounts. Both have the appropriate license, and can use the OCM. 
All contacts and deals are shared trough the "Share" button.

 

I have made a ticket [ #:13325594], they checked everything, and all is setup in O365 as it should.

What I tried on my local system:

- reinstall mailbox;

- reinstall office, then mailbox;

- Make a completly seperate account, where I only used office 365

- reinstall windows 10, then office, then mailbox

None of above worked.

I also read about the solutions in other post (mostly same solutions as above), but nothing works!
Anyone got a solution to this, cause untill now, we are unable to solve this. 

3 Replies

Hello Brijn,

 

Sorry for the late reply. Does everything work now? If issue persists, please update your Outlook client to the latest version in Monthly Channel: 1904 (Build 11601.20178 Click-to-Run).

 

Feel free to let us how it goes.

 

Meanwhile, may I also know if this issue has occurred recently?

 

Regards,

Rudy

@Rudy Xu 

 

Unfortunatly not. The problems persists. I have updated a couple of days ago to the mentioned version. Been using Outlook on a daily basis, but the accounts and deals aren't shared yet between the 2 accounts (which I have both on outlook installed).

 

I haven't been able to get OCM share deals and contacts at all.

So the problem has been there since the beginning I started using it.

Hope that answers your questions. If not, please don't hesitate to ask.

 

Kind regards,

Bram

 

@Brijn 

 

Hello Bram, thanks for your reply.

 

May I know if those 2 accounts are in the same tenant and have the same domain suffix? If so, you should can see the shared deals and companies. In this case, please capture a fiddler trace when you reproduce this issue. Note: please share a new test deals or companies and let us know its name for better filter the trace. For privacy concern, we will send you a private message to collect it.

 

Also, let us know that 2 accounts' username in that private message.

 

Regards,

Rudy