Customer Manager works only with outlook email account

New Contributor

I have in outlook two mailaccounts one from"" en one of the company " "


Customer manager works very well. I have only one problem. The Customer Manager only work with Microsoft account. When ik work in the mail from the company Customer Manager is disabled.


I can't find any information on the web. Maybe you can help.




2 Replies
Anphil, that behaviour is by design. All web add-ins (like OCM) can only run in the context of the mailbox associated with the account that the add-in is registered to. Any other mailboxes or .pst files in your Outlook profile contains data that the OCM servers won't be able to access.

@Eric Legault  


Thks for your service. Nice to know.