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Customer Manager works only with outlook email account

%3CLINGO-SUB%20id%3D%22lingo-sub-951337%22%20slang%3D%22en-US%22%3ECustomer%20Manager%20works%20only%20with%20outlook%20email%20account%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-951337%22%20slang%3D%22en-US%22%3E%3CP%3EI%20have%20in%20outlook%20two%20mailaccounts%20one%20from%22%20...%40onmicrosoft.com%22%20en%20one%20of%20the%20company%20%22....%40ontheborder.nl%20%22%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ECustomer%20manager%20works%20very%20well.%20I%20have%20only%20one%20problem.%20The%20Customer%20Manager%20only%20work%20with%20Microsoft%20account.%20When%20ik%20work%20in%20the%20mail%20from%20the%20company%20Customer%20Manager%20is%20disabled.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20can't%20find%20any%20information%20on%20the%20web.%20Maybe%20you%20can%20help.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EAnphil%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-951337%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EOffice%20365%20Business%20Premium%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3EOutlook%20Customer%20Manager%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-952052%22%20slang%3D%22en-US%22%3ERe%3A%20Customer%20Manager%20works%20only%20with%20outlook%20email%20account%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-952052%22%20slang%3D%22en-US%22%3EAnphil%2C%20that%20behaviour%20is%20by%20design.%20All%20web%20add-ins%20(like%20OCM)%20can%20only%20run%20in%20the%20context%20of%20the%20mailbox%20associated%20with%20the%20account%20that%20the%20add-in%20is%20registered%20to.%20Any%20other%20mailboxes%20or%20.pst%20files%20in%20your%20Outlook%20profile%20contains%20data%20that%20the%20OCM%20servers%20won't%20be%20able%20to%20access.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-952094%22%20slang%3D%22en-US%22%3ERe%3A%20Customer%20Manager%20works%20only%20with%20outlook%20email%20account%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-952094%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F2070%22%20target%3D%22_blank%22%3E%40Eric%20Legault%3C%2FA%3E%26nbsp%3B%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThks%20for%20your%20service.%20Nice%20to%20know.%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E
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New Contributor

I have in outlook two mailaccounts one from" ...@onmicrosoft.com" en one of the company "....@ontheborder.nl "

 

Customer manager works very well. I have only one problem. The Customer Manager only work with Microsoft account. When ik work in the mail from the company Customer Manager is disabled.

 

I can't find any information on the web. Maybe you can help.

 

Anphil 

 

2 Replies
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Anphil, that behaviour is by design. All web add-ins (like OCM) can only run in the context of the mailbox associated with the account that the add-in is registered to. Any other mailboxes or .pst files in your Outlook profile contains data that the OCM servers won't be able to access.
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@Eric Legault  

 

Thks for your service. Nice to know.