04-13-2017 02:11 AM
If OCM never works, please go to https://portal.office.com/account/#subscriptions > Subscriptions > check whether you have the Outlook Customer Manager license.
If OCM worked before, please try the following to see the result.
If the issue persists, I've sent you a private message to collect more information for us to investigate the issue. You can click the envelope icon in the right corner to access it.
04-24-2017 09:46 AM
@Cathy Fanning, do you still running into this issue. We found that some users experiencing issue with the older version of the outlool. We updated the error message to be more specific. If you try again and get a new message, please refer to
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