Customer Manager Not Working???

New Contributor

Please advise on the following.  Screen shot attached.

3 Replies

Hi Cathy,


If OCM never works, please go to > Subscriptions > check whether you have the Outlook Customer Manager license.


If OCM worked before, please try the following to see the result.

  1. Please go to IE settings > General > Settings under Browsing history > Caches and databases.
  2. Delete cache files for the website "".
  3. Restart Outlook 2016.

If the issue persists, I've sent you a private message to collect more information for us to investigate the issue. You can click the envelope icon in the right corner to access it.


Best Regards,


Hi Cathy,


Do my suggestions above work for you? Could you share any update with us?




@Cathy Fanning, do you still running into this issue. We found that some users experiencing issue with the older version of the outlool. We updated the error message to be more specific. If you try again and get a new message, please refer to