Customer manager does not work error HTTP/2.0 401

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Occasional Visitor

Can someone tell me how to fix this? I just upgrade to 365 bus premium yesterday. It worked yesterday and now it doesn't. I am on a MACScreen Shot 2018-02-21 at 4.04.51 PM.png

2 Replies
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Hi Lisa,

You probably have already got it to work again, but OCM is basically a web app and a 401 error means it did not authenticate correctly. Unfortunately I have no experience with MAC. I would try closing outlook. Then open Safari and log into Outlook Web Access and once you are in re-open outlook.
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Hi Lisa,

 

Try the following steps to see if the issue can be fixed:

 

  1. Disable develop menu;

 outlook.JPG

 

  1. Clear Safari cache;
  2. Restart Outlook client.

 

Note: This action will wipe out everything in Safari, but this is one time action and you don't need to do this every time open OCM.

 

Hope this helpful.

 

Best Regards,

Barry