Customer and company filter options have disappeared

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New Contributor

IN the past couple of months I have come back to the OCM and found the up current version seemed more stable and user friendly. I have started migrating information over to the platform and created new columns in the Company fields in order to sort by region and sales person assigned. I was apply to use the filter option to view just the companies I wanted to see, how I wanted to see them. Customers as well. I was loving it!!! Then the filter option disappeared and all I can do is refresh, import and add columns. 

I really need to be able to filter for the OCM to function the way I need it to. How do I get it back??

 

Thanks,

 

Lou Kowieski

 

2 Replies
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Hi Lou Kowieski,

 

Please try to clear OCM cache and check how it goes. 

 

1. Go to IE settings > General > Settings under Browsing history > Caches and databases. 
2. Delete cache files for the website "outlookapps.com".
3. Restart Outlook 2016.

 

Regards,

Leo 

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Still not working :( this is a very important feature for how I use the OCM. 

 

Please advise additional options for correction.

 

Thanks,

 

Lou