Create a Contact Online and Doesn't Show in Outlook Customer Manger in Outlook

Occasional Contributor

Because the outlook plugin kept crashing, I created a new contact in the online version.  When I go back to the outlook version if customer manager desktop, it doesn't show the contact or data created? 

2 Replies

Hi Joe,


If you add a new contact in Outlook Web App, the contact is added to your contact folder, not the Outlook Custom Manager folder. So the contacts will not show in the OCM desktop application. It’s recommend that you import the contact again in the desktop application.


Also, we suggest that you fill a feedback in our feedback website:




Thanks for the quick reply. 


Using it in Outlook Desktop is fine if it would stop crashing and be more reliable.  Also, if I can contacts via the Desktopn app and go home to another PC with the desktop app and OCM, it will be there?