Copy OCM contacts to Contacts, or bulk delete OCM contacts

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New Contributor
I have recently switched from Outlook 2013 with Business Contact Manager to Outlook 2016 with Outlook Customer Manager, for use on PC and also an Android phone.

I used a database migration tool to move my existing BCM contacts to OCM (about 1,700 individuals), however whilst I can see them in the OCM addin when using the Outlook program on my PC, they do not show up in 'contacts' when I use Outlook online or the Outlook app on my Android phone.

For clarity, when in the Outlook android app or online I can view the history of an OCM contact if I've highlighted an email, but there seems to be no way of viewing my entire list of OCM contacts (as there is no OCM app for android, only iPhone); similarly when creating a new email, addresses from my OCM list are suggested but I cannot view the OCM contact list to select from.

As I work away from the office a great deal, I need access to my OCM contacts on my phone; as they do not show up anywhere, when someone calls I don't know who's trying to get in touch.

Having tried it with a few test contacts I can see contacts added to Outlook (rather then OCM) and then marked as 'business contacts' in my contacts list and they then do appear in contacts everywhere,which is what I need.

My question is - is there a way of bulk editing my OCM contacts so they also feature in the Outlook contacts list? Or as an alternative, bulk deleting the entire existing OCM database so that I can import the contacts again only this time importing into Contacts (rather than OCM)? As previously mentioned I have around 1700 contacts so manually altering or deleting is not practical.

Thanks in advance for any assistance.
5 Replies
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I'm looking for something like this too except for bulk sharing of existing contacts from BCM.

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Hi Tracey,

 

When someone is importing contacts to OCM, the contacts are actually imported as Outlook's contacts, so your issue here is a little strange. Please double check if the contacts can show under Outlook's People tab: Choose People tab>select Contacts list associated with your OCM account. And the deleting method is actually associated with Outlook contacts--- by bulk deleting Outlook's contacts to indirectly delete OCM contacts. Please refer to Kanjie's reply in this following thread: https://techcommunity.microsoft.com/t5/Outlook-Customer-Manager/Bulk-delete-contacts-where-does-OCM-...

 

(Note: please back up your data before performing any changes in case data get lost)

 

Regards,

Leo

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Hi Heather,

 

Thanks for contacting us. Could you please post a new thread with your detailed requirement in our forum so we can provide targeted help? 

 

Regards,

Leo

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Hi Leo,

 

thanks for your reply.

 

I used the following tool to migrate my existing BCM contacts into OCM:

 

https://www.ericlegaultconsulting.com/BCM_Migration_Tool/publish.htm

 

I created a handful of test contacts and these are the only ones visible in the regular 'Contacts' section (I was able to bulk delete these as per Kanje's instructions); however the imported contacts show up solely in the OCM contacts section.

 

Hope this helps.

 

Thanks again.

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It wont let me. Says I don't have privileges to do so!