Contacts and deals connections with Companies is not visible at Outlook Customer Manager iOS app

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Occasional Contributor

Hello, 

 

I see my business contacts and deals in desktop version of OCM, but in iOS app only companies are visible. there are no contacts in the list. 

Also I can see only Deals, but they are not linked to companies or contacts like they do in desktop version.

 

Any suggestions, how to sync it?

 

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8 Replies
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Hi Jonas,

 

I will further test this feature on my side and post back once I get a result. Your patience is highly appreciated. 

 

Regards,

Leo

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Thanks, I look forward for your help.
A little more information. When I add new contact through the iOS app it shows up in the list as offline, but later it disapear.
It’s become visible in desktop OCM only.
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Hi Jonas,

 

Per my test, it's a normal behavior that the desktop contacts cannot sync to the mobile app. Actually, it's a one-way sync behavior, if I add a contact to the mobile app, it will immediately sync to the desktop OCM, but not vice versa. 

 

Regards,

Leo 

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Dear Leo,
Thank you for your effort, anyway please double check.
As you notice from my screenshot in the first post, there are no contacts visible at all. I do believe that is is a bug. For example in Appstore description of OCM shared contacts are presented.
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I am also stumped by this issue if we are not able to view contacts in the ios app, then what use is the app?

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I'm having the same issue -- there's obviously a bug right now. Hopefully this gets fixed soon!

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To many major bugs and lack of support let me to choose another CRM solution.

I chosen to go with Pipedrive. Syncs all O365 e-mails automatically and share easily across team. App is also great and sync everything correctly. 

Really recommend it, here is referral link any of you is interested.  

https://www.pipedrive.com/taf/boplalit5995471

   

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To many major bugs and lack of support let me to choose another CRM solution.

I chosen to go with Pipedrive. Syncs all O365 e-mails automatically and share easily across team. App is also great and sync everything correctly. 

Really recommend it, here is referral link any of you is interested.  

https://www.pipedrive.com/taf/boplalit5995471