Can't sign in to Customer Manageer

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New Contributor

When I click on the add-in's tab it takes me to the Customer Manager page but says it encountered a problem:

 

We encountered an error. Please try again.

 

It asks for me to sign into my Office 365 account.  Either nothing happens or I keep getting this error.

 
5 Replies
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H Doug,

 

Please check the following points:

1. Go to https://portal.office.com/account/#subscriptions > Subscriptions > check whether you have the Outlook Customer Manager license.

2. To narrow down the issue, if possible, please check whether OCM can run on a fresh-install computer with Outlook 2016.

3. Did OCM work before? Or, the OCM never run before?

 

Thanks,

Kanjie

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I looked at my subscriptions.  Yes, I have OCM.  It works in Outlook such as when I'm in my inbox and can see activity associated with a contact/email.  But when I click on the tab for add-ins to see the home screen for OCM (Contact / company / Deal, etc.) it won't work.

 

2017-04-09 09_19_22-Outlook Customer Manager - Djohnson@catapultgrowth.com - Outlook.png

 

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Here is how it looks in Outlook email.

 

2017-04-OCM-.png

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Hi Doug,

 

Thanks for your reply.

 

1. Please go to IE settings > General > Settings under Browsing history > Caches and databases.

2. Delete cache files for the website "outlookapps.com".

3. Restart Outlook 2016.

 

If the issue persists, I've sent you a private message to collect more information for us to investigate the issue. You can click the envelope icon in the right corner to access it.

 

Thanks,

Kanjie

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Hi Doug,

 

Is OCM working now?

 

Thanks,
Kanjie