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Black Square on contact round coloured circle

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Occasional Contributor

HI All, i have a major issue with OCM, it's not connecting anymore (after a failed MS Help Ticket) when i click addons it jsut hangs saying it is connecting and doesn't.

 

I've got a little black square with a white cross on the circle for the contact.

 

I've cleared cache, i've reinstalled Office from scratch, i drank a strong coffee, i unchecked and reinstalled OCM, no change. 

 

VERY frustrating as i had a function pipeline for a month

 

Thanks in advance for any assistance.
Ta

Ned

 

 

3 Replies
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Ned -- thanks for reporting the issue. I will contact you separately to get additional information to troubleshoot
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Hi Ned,

 

The issue has been fixed. Could you please help check whether everything is working fine now?

 

Thanks,
Kanjie

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It works! Finally able to explore this and to start using it:)