Black Square on contact round coloured circle

Occasional Contributor

HI All, i have a major issue with OCM, it's not connecting anymore (after a failed MS Help Ticket) when i click addons it jsut hangs saying it is connecting and doesn't.


I've got a little black square with a white cross on the circle for the contact.


I've cleared cache, i've reinstalled Office from scratch, i drank a strong coffee, i unchecked and reinstalled OCM, no change. 


VERY frustrating as i had a function pipeline for a month


Thanks in advance for any assistance.




3 Replies
Ned -- thanks for reporting the issue. I will contact you separately to get additional information to troubleshoot

Hi Ned,


The issue has been fixed. Could you please help check whether everything is working fine now?



It works! Finally able to explore this and to start using it:)