All mail goes either to junk folder or a folder that I did not create called ZZXZ

New Contributor

I am having a lot of trouble with my old hotmail account that I have had for years.  I do not want to lose all that I have stored in it over the years.  My trouble is in the last week or so all of my emails are appearing in the junk folder and a folder called ZZXZ which I did not create.  It would not be a big deal if I were able to access these folders from my phone app, but I am not.  I wish that I had never created a junk folder.  It was really helpful for a while, but now it is a nuisance.  Can you help me?  I thought that putting the names and emails in my contact list would fix the problem, but it did not.  I have tried other fixes and nothing seems to work.

0 Replies