I am having a lot of trouble with my old hotmail account that I have had for years. I do not want to lose all that I have stored in it over the years. My trouble is in the last week or so all of my emails are appearing in the junk folder and a folder called ZZXZ which I did not create. It would not be a big deal if I were able to access these folders from my phone app, but I am not. I wish that I had never created a junk folder. It was really helpful for a while, but now it is a nuisance. Can you help me? I thought that putting the names and emails in my contact list would fix the problem, but it did not. I have tried other fixes and nothing seems to work.