Aug 06 2017 09:07 PM
Aug 06 2017 09:07 PM
Aug 07 2017 07:31 AM - edited Aug 07 2017 07:32 AM
Firstly, please log into OWA(https://outlook.office.com/)> go to General > Manage add-ins, check whether the Outlook Customer Manager is turned on as below:
Then, try clearing the IE cache of your IE browser with the steps below and check if the issue can be fixed.
1. Please go to IE settings > General > Settings under Browsing history > Caches and databases.
2. Delete cache files for the website "outlookapps.com".
3. Then, restart Outlook 2016.
Aug 08 2017 03:37 AM
Ive done all this, over & over & problem still exists.
Ive private messaged effected users (all) email addresses & problem still exists.
Here is a new screenshot that hasnt been seen before
Aug 15 2017 06:02 AM
I am having the same problem. Outlook Customer Manager is not showing up in my desktop "outlook add-ins". It is part of my subscription - and has been activiated. I have cleared the cache - check to be sure it is turned on - everything. Not showing in add-ins that I have it on the Outlook Desktop. I do not have the "Addin" on the bottom button - it still shows "Shortcuts" in the "navigation pane".
Aug 15 2017 05:27 PM
I actually got my going (at least appearing) by logging on to the iphone or ipad app.
Still having major problems but that at least got it going for me.
Aug 16 2017 12:22 AM
Firstly, log into https://portal.office.com/account/#subscriptions, check if you have been assigned the OCM license.
Then, log into OWA, and go to General > Manage add-ins, check whether the Outlook Customer Manager is turned on as below:
3. To narrow down the issue is related to Outlook client or your account, can you see Outlook Customer Manager button next to Store?
Aug 16 2017 11:05 PM
We are working on the fix for the add-in errors and treat this as our top priority. There are multiple root causes of the issue and depending on your data, you may be running into different issues (but all resulting in a similar add-in error in the UI). We rolled out the fix to one of the main issue late last week and will release the fixes for the remaining issues in the next few weeks.
@Todd Lane, I have received your email address in private message and sent to our related team to further investigate it.
@Other, If you are blocked with this issue, please contact me via private message for a possibility to get the fix to your account sooner.
Thanks for your understanding and patience.
Aug 18 2017 08:51 AM
Oct 11 2017 01:56 AM - edited Oct 11 2017 02:10 AM
Hi any update about this issue?
We have exact the same problem with wunderlist add-in...
Oct 11 2017 09:51 AM
We had rolled out a fix for Outlook Customer Manager to reduce this error. Though when there is not enough memory available on your machine this might happen for any app. You can try having less applications open (especially IE windows).